Lead TPM, Fulfillment Ops & Quality Tech

Amazon Inc.; Toronto; On-site; CAD 158,000 - 263,000; Full time

Job summary

Amazon Inc. in Toronto, Ontario is seeking a Principal Technical Program Manager for AFT Quality to lead strategic, cross-functional initiatives within a fast-paced fulfillment ecosystem.

You will drive end-to-end programs, partner with stakeholders, and apply AI/vision approaches to optimize inventory integrity and customer satisfaction. You will mentor other TPMs and engineers, shaping processes and metrics to turn complex ideas into measurable impact while collaborating with executives and

Qualifications

• 7+ years of technical product or program management experience.
• 10+ years of working directly with engineering teams experience.
• 5+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• 8+ years of hands-on work managing complex technology projects experience.
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.

Responsibilities

• Define the strategy and roadmap for solving the complex, ambiguous problems that emerge throughout fulfillment operations, driving org-wide alignment on the path forward.
• Partner with customers and stakeholders to shape the requirements and specifications that define new product offerings from the ground up.
• Collaborate with scientists to apply state-of-the-art artificial intelligence technologies, including computer vision, to overcome challenges unique to the scale of the everything store.
• Own the end-to-end delivery of large-scale programs that advance the organization’s long-term goals of improving customer satisfaction and lowering costs.
• Lead high-stakes initiatives that cut across organizational boundaries, uniting disparate teams around a single outcome.
• Communicate initiative status and strategy to senior leadership and stakeholders, keeping them aligned and bought in.
• Engage with executives, principal engineers, managers, scientists, and product owners to drive resolution on contentious technical topics.
• Invent the mechanisms and metrics that turn ambiguous, complex initiatives into measurable, trusted impact.
• Understand system architectures deeply enough to challenge engineering teams, spot risks in technical proposals, and foster simplifications.
• Dive deep into the data or the code to unearth hidden opportunities and crack the toughest problems.
• Mentor TPMs and engineers, participate in promotions for senior employees and contribute to talent development across the organization.

Skills

Technical PM

Engineering collaboration

Software development

Cross-functional leadership

Job description

Amazon Inc. in Toronto, Ontario is seeking a Principal Technical Program Manager for AFT Quality to lead strategic, cross-functional initiatives within a fast-paced fulfillment ecosystem.

You will drive end-to-end programs, partner with stakeholders, and apply AI/vision approaches to optimize inventory integrity and customer satisfaction. You will mentor other TPMs and engineers, shaping processes and metrics to turn complex ideas into measurable impact while collaborating with executives and