Lead Technician Electrical Bus

AAA Canada; Quebec, Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

AAA Canada is seeking a Lead Technician Electrical Bus to provide technical support for electric vehicle deployments. The role involves ensuring customer satisfaction, overseeing service activities, and troubleshooting issues. Ideal candidates will have extensive experience in the automotive industry and strong communication skills.

Benefits

Permanent employment

Access to AAA Academy

Use of high-performance equipment

Sick days for well-being

Opportunities for career growth

Health and wellness programs

Qualifications

• 5 to 10 years of hands-on experience in the automotive industry.
• Bilingual in French and English for communication.

Responsibilities

• Ensure customer satisfaction for vehicles in and out of warranty.
• Perform maintenance and repairs to ensure service continuity.
• Oversee Service Technicians and troubleshoot technical problems.

Skills

Communication

Analytical Skills

Decision-Making

Conflict Resolution

Independence

Resourcefulness

Education

Bachelor’s Degree in Electrical Engineering

Bachelor’s Degree in Mechanical Engineering

Bachelor’s Degree in Electromechanical Engineering

Tools

PLC Programming

Microsoft Office

Job description

AAA Canada is looking for a Lead Technician Electrical Bus with experience to join our team. The role involves providing technical support for electric vehicle deployments, overseeing service activities, troubleshooting customer issues, and ensuring client satisfaction.

Responsibilities

1. Ensure customer satisfaction for vehicles in and out of warranty.
2. Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data.
3. Perform critical maintenance and repairs as needed to ensure service continuity.
4. Specialize in troubleshooting technical problems customers have with their products or services.
5. Oversee activities of Service Technicians including troubleshooting, parts ordering, and part replacement.
6. Investigate root causes and develop countermeasures for repeat failures.
7. Analyze Mean Distance Between Failure data and issue reliability reports for the customer.
8. Support fleet-wide campaign activities.
9. Visit customer and company garages regularly to collaborate with local teams and ensure availability of technical resources for field repairs.
10. Find viable commercial and technical solutions to ensure client satisfaction.
11. Act as liaison with internal teams to resolve customer issues.
12. Be on-call during weekends and evenings.
13. Safeguard organizational and personal information confidentially.
14. Respect and enforce company policies, rules, and values.
15. Foster teamwork and improve communication.

Skills and Qualifications

1. 5 to 10 years of hands-on and technical experience in the automotive industry (cars, trucks, buses, etc.).
2. Preferably a bachelor’s degree in electrical, electrical technology, mechanical, or electromechanical engineering, or relevant professional experience.
3. Ability to communicate effectively across all organizational levels and with customers and stakeholders.
4. Excellent analytical skills, strong customer focus, and a positive attitude.
5. Familiarity with PLC programming and implementation (Siemens TIA Portal, Logo Controller, Beijer) is an asset.
6. Independence and resourcefulness.
7. Confident and effective decision-making skills.
8. Strong facilitation and conflict resolution skills.
9. Advanced knowledge of Microsoft Office, especially PowerPoint and Excel.
10. Willingness to travel to client sites, suppliers, and factory facilities.
11. Bilingual in French and English is an important asset for communication and technical documentation.

Required Experience

• Previous experience in a similar role, preferably in manufacturing or industrial sectors.

Advantages and Benefits

• Permanent employment with stability and security.
• Access to AAA Academy for ongoing professional development.
• Use of high-performance, quality equipment.
• Sick days for well-being.
• Opportunities for career growth and professional development.
• Engaging work environment with major projects in aerospace, ground transportation, and defense sectors.
• Health and wellness programs.

Start an exciting adventure with AAA Canada, where your application is the first step to new possibilities. We value your unique strengths, passions, and potential for excellence.

Apply now to see how your talents and aspirations align with our vision and work!