Lead Surgical Scheduler/Patient Liaison

Rutgers University; New Brunswick; On-site; Full time

Job summary

Rutgers University is looking for a Lead Surgical Scheduler/Patient Liaison. The role involves organizing office visits and surgical procedures, liaising with relevant stakeholders, and ensuring compliance with insurance processes. Ideal candidates will have extensive scheduling experience and proficiency in medical coding. This full-time role offers a stable salary and comprehensive benefits.

Benefits

Medical, prescription drug, and dental coverage

Paid vacation and holidays

Competitive retirement benefits

Employee educational benefits

Qualifications

• Must have experience scheduling surgeries and obtaining insurance authorizations.
• Proficiency in medical coding is required.
• Need excellent communication and organizational skills.

Responsibilities

• Ensure timely scheduling of surgeries and office visits.
• Liaise with various departments including insurance and surgical teams.
• Maintain accurate electronic medical records for scheduling.

Skills

ICD-10 coding

CPT coding

Microsoft Office

Interpersonal communication

Organizational skills

Education

Four years of clerical experience including surgical scheduling

Job description

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Department

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the department of Otolaryngology at the Robert Wood Johnson Medical School.

The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries in the OR, out-patient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, position is responsible for contacting insurance companies to obtain authorization prior to all procedures. Serves as a liaison between Vascular and Reconstructive surgery and all surgical divisions requiring vascular surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. Position requires interaction and competency in providing care to patients in all age categories.

Among the key duties of this position are the following:

• Performs all of the following duties in a professional manner which reflects the nature of Rutgers Robert Wood Johnson Medical School.
• Must be proficient in ICD -10 and CPT Vascular Surgery coding. Main liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR.
• Must be proficient in the electronic medical record system. All acquired information relevant to each surgeon’s surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants.
• Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient’s insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Provides pt estimates as needed.
• Maintains surgical procedure spreadsheet for payment reconciliation.
• Maintains knowledge of and participates in performance improvement activities.

FLSA

FLSA Nonexempt

Grade

Grade 185

Salary Details

Minimum Salary

Minimum Salary 26.680

Mid Range Salary 27.180

Maximum Salary

Maximum Salary 28.000

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits

This position requires a fully on-site work arrangement.

Union Description

Union Description Teamsters 97

Payroll Designation

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment

Terms of Appointment Staff - 12 month

Position Pension Eligibility

Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

• Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling required.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Must be proficient in ICD -10 and CPT coding. Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
• Must be detail oriented and possess excellent interpersonal communication and organizational skills.
• Must be able to multi-task in a busy office environment.

Preferred Qualifications

Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking, or hearing. No special vision requirements. Ability to lift or exert up to 25 lbs.
• Work Environment: Busy office environment with moderate noise.

Special Conditions

Posting Number

Posting Number 25ST1288

Posting Open Date

Special Instructions to Applicants

Regional Campus

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Home Location Campus Downtown New Brunswick

City

State

State NJ

Position Information Recruitment/Posting Title Lead Surgical Scheduler/Patient Liaison Job Category Staff & Executive - Healthcare - Administrative Services Department RWJ-Otolaryngology Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the department of Otolaryngology at the Robert Wood Johnson Medical School.

The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries in the OR, out-patient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, position is responsible for contacting insurance companies to obtain authorization prior to all procedures. Serves as a liaison between Vascular and Reconstructive surgery and all surgical divisions requiring vascular surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. Position requires interaction and competency in providing care to patients in all age categories.

Among the key duties of this position are the following:

• Performs all of the following duties in a professional manner which reflects the nature of Rutgers Robert Wood Johnson Medical School.
• Must be proficient in ICD -10 and CPT Vascular Surgery coding. Main liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR.
• Must be proficient in the electronic medical record system. All acquired information relevant to each surgeon’s surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants.
• Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient’s insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Provides pt estimates as needed.
• Maintains surgical procedure spreadsheet for payment reconciliation.
• Maintains knowledge of and participates in performance improvement activities.

FLSA Nonexempt Grade 185 Salary Details Minimum Salary 26.680 Mid Range Salary 27.180 Maximum Salary 28.000 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discounts programs

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview . Position Status Full Time Working Hours (per week) Standard Hours 40.00 Daily Work Shift Rotating Work Arrangement This position requires a fully on-site work arrangement. Union Description Teamsters 97 Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience

• Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling required.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Must be proficient in ICD -10 and CPT coding. Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
• Must be detail oriented and possess excellent interpersonal communication and organizational skills.
• Must be able to multi-task in a busy office environment.

Preferred Qualifications Equipment Utilized Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking, or hearing. No special vision requirements. Ability to lift or exert up to 25 lbs.
• Work Environment: Busy office environment with moderate noise.

Special Conditions Posting Details Posting Number 25ST1288 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick City New Brunswick State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have four (4) years of progressively more responsible clerical experience, including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling?
  • Yes
  • No

Required Documents

Resume/CV

Optional Documents

Cover Letter/Letter of Application

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement .

In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-4444 or e-mail us .

Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at [e-mail] .

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