Lead Supervisor I

COACH; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global fashion brand in Vancouver seeks a Sales Associate to drive sales and deliver exceptional customer service. The ideal candidate will have 1-3 years of experience in retail, preferably in luxury, and a passion for fashion. This role involves collaborating with management, managing daily operations, and serving as a brand ambassador. Competitive compensation with benefits offered including health insurance and discounts.

Benefits

Health benefits

401(k) plan

Paid time off

Employee discounts

Life and disability insurance

Qualifications

• 1-3 years of previous retail experience, preferably in luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Ability to handle physical tasks such as lifting up to 50 pounds.

Responsibilities

• Understand organizational objectives and partner with management.
• Model team behaviors to meet sales expectations.
• Manage daily operational tasks according to Coach standards.

Skills

Customer Focus

Interpersonal Savvy

Drive for Results

Creativity

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Responsibilities

• SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations; enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Productivity Management: holds sales team accountable for personal sales; maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
• Builds credibility and trust with team and customers by serving as a personal fashion advisor to deliver business results; presents a professional image consistent with Coach’s Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives); tailors approach by reading cues and remaining sensitive to customer and team needs.
• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate; develops both self and product knowledge and stays aware of current collections.
• Understands the positive sales impact staffing has on the business and recruits accordingly; coaches, develops and motivates the team to meet goals; delegates and empowers others and encourages personal growth.
• Welcomes feedback and adapts behaviors; sets short and long-term goals to achieve personal metrics and performance development; regularly provides feedback to others and coaches performance to a higher standard.

• OPERATIONS: Manages daily operational tasks according to Coach standards, switching gears based on business needs; demonstrates strong business acumen and maintains a calm, professional demeanor.
• Interacts with supervisors regularly; maintains interior and exterior upkeep of the building with partnership from the corporate office; understands and uses all retail systems and reporting tools to make informed decisions.
• Adheres to all applicable Coach retail policies and procedures including POS and Operations; leverages tools and technology to support relationship building and clienteling efforts, including driving sales and achieving goals.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions; ensures all daily tasks are completed without negatively impacting service of Coach standards.

Competencies required: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on The Fly; Perseverance; Dealing with Ambiguity; Strategic Agility; Building Effective Teams; Managerial Courage.

Qualifications and Requirements

• Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Physical: Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; physical ability to climb, bend and kneel; frequently lift and carry up to 25 pounds and up to 50 pounds for product shipment/transfers.
• Schedule: Ability to meet scheduling expectations, including flexible hours, nights, weekends, and holidays with high retail traffic and sales days.

Base pay range $20-$24

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides direct and actionable feedback; handles people problems quickly and directly; not afraid to take negative action when necessary.
• Creativity: Generates new and unique ideas; connects unrelated notions; valued in brainstorming settings.
• Customer Focus: Meets internal and external customer expectations; builds trust and respect.
• Dealing with Ambiguity: Copes with change; makes decisions without total information; comfortable with risk.
• Drive for Results: Exceeds goals; top performer; bottom-line oriented.
• Interpersonal Savvy: Relates well to others; builds rapport with diplomacy and tact.
• Learning on the Fly: Learns quickly; open to change; improves from feedback.

Our Competencies for All People Managers

• Strategic Agility: Plans for future consequences; creates credible visions and strategies.
• Developing Direct Reports and Others: Provides development opportunities; builds a pipeline of talent.
• Building Effective Teams: Fosters team morale and open dialogue; defines success for the whole team.

Coach is an equal opportunity and affirmative action employer. These decisions are based on qualifications and do not consider protected characteristics. Visit Coach at www.coach.com.

Benefits: General Description of All Benefits: health benefits (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. For additional information about benefits, see U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees will receive discounts on certain products and incentive compensation.