Lead Supervisor I

Tapestry; Ottawa; On-site; Full time

Job summary

Tapestry is seeking a Lead Supervisor who will play a crucial role in driving sales and operational excellence at the store level. This individual will coach and develop team members while ensuring the highest standards of customer service and operational integrity. Candidates should possess strong sales strategies and interpersonal skills, along with a dedication to fostering a collaborative team environment.

Qualifications

• Experience in retail management or supervisory roles is preferred.
• Strong understanding of sales processes and customer engagement.
• Ability to coach and develop team members.

Responsibilities

• Modeling behaviors to impact sales and operational processes.
• Coaching and developing the sales team to meet personal and store goals.
• Managing daily operational tasks according to company standards.

Skills

Sales Strategy

Customer Service

Coaching

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to

directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:

SALES:

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

• Endorses, models and develops team to deliver Coach’s Selling and Service expectations

• Enforces sales strategies, initiatives and growth across all categories

• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

• Productivity Management: holds sales team accountable for personal sales

• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

• Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results

• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style

• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

• Sensitive to customer and team needs and tailors approach by reading cues

• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

• Develops both self and individual product knowledge skills and remains aware of current collections

• Understands the positive sales impact staffing has on the business and recruits accordingly

• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

• Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

OPERATIONS:

• Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively

• Demonstrates strong business acumen

• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor

• Maintains interior and exterior upkeep of the building with partnership from the corporate office

• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary

• Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

• Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals

• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions

• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup

BASE PAY RANGE $24.00 TO $27.00 Hourly
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