Lead Site Reliability Engineer

RBC; Toronto; Hybrid; CAD 140,000 - 210,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Stock options

Job summary

RBC seeks an ATM Lead Site Reliability Engineer to drive reliability, scalability, and performance for a ~4,000 ATM fleet in a hybrid role. You will lead 24/7 incident response, steer strategic direction across ATM operations, and coordinate upgrades with cross-functional teams while ensuring 99.7% availability.

The role requires strong Windows, networking, ITIL, and SRE discipline, with experience in financial services tech and governance.

Qualifications

• 5-7 years of experience in ATM technology management or financial services technology.
• Proven leadership experience managing cross-functional teams and stakeholders.
• Strong experience with Windows 10/11, Windows Server, Active Directory, and scripting (PowerShell/Python/Linux).
• Expertise in networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls) and ITIL framework.
• Knowledge of banking regulations, compliance requirements, financial transaction processing, and business reporting tools (Tableau/Power BI).

Responsibilities

• Act as the final escalation point for critical outages and lead 24/7 incident response with rapid resolution of customer-impac ting issues.
• Lead strategic direction and continuous improvement initiatives across ATM operations.
• Manage cross-functional teams and stakeholders to execute upgrade and operational change management.
• Oversee end-to-end reliability of the ATM ecosystem (hardware, software, network) ensuring 99.7% availability.
• Manage deployment and pre-production systems ensuring compliance with established standards.
• Coordinate implementation of new infrastructure, applications, and IT services to enhance operations.
• Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards.
• Serve as primary relationship owner for vendor field services, maintenance, and internal technology teams.

Skills

ATM technology

Leadership

Scripting (PowerShell)

Python

Networking basics

ITIL

Regulatory compliance

Tableau/Power BI

Tools

Splunk

Elastic Search

Grafana

SCCM

ServiceNow

Job description

WHAT IS THE OPPORTUNITY?

Join RBC as the ATM Lead Site Reliability Engineer and lead the reliability, scalability, and performance of our critical ATM infrastructure. This hybrid role combines strategic leadership with hands‑on systems engineering expertise in managing a ~4,000 ATM fleet. You'll drive operational excellence through technology, process optimization, and cross‑functional collaboration while making a meaningful impact at one of the world's most respected financial institutions.

Job Description

WHAT IS THE OPPORTUNITY?

Join RBC as the ATM Lead Site Reliability Engineer and lead the reliability, scalability, and performance of our critical ATM infrastructure. This hybrid role combines strategic leadership with hands‑on systems engineering expertise in managing a ~4,000 ATM fleet. You'll drive operational excellence through technology, process optimization, and cross‑functional collaboration while making a meaningful impact at one of the world's most respected financial institutions.

WHAT WILL YOU DO?

• Act as the final escalation point for critical outages and lead 24/7 incident response with rapid resolution of customer‑impacting issues
• Lead strategic direction and continuous improvement initiatives across ATM operations
• Manage cross‑functional teams and stakeholders to execute upgrade and operational change management
• Oversee end‑to‑end reliability of the ATM ecosystem (hardware, software, network) ensuring 99.7% availability
• Manage deployment and pre‑production systems ensuring compliance with established standards
• Coordinate implementation of new infrastructure, applications, and IT services to enhance operations
• Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards
• Serve as primary relationship owner for vendor field services, maintenance, and internal technology teams

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 5-7 years of experience in ATM technology management or financial services technology
• Proven leadership experience managing cross‑functional teams and stakeholders
• Strong experience with Windows 10/11, Windows Server, Active Directory, and scripting (PowerShell/Python/Linux)
• Expertise in networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls) and ITIL framework
• Knowledge of banking regulations, compliance requirements, financial transaction processing, and business reporting tools (Tableau/Power BI).

Nice-to-have

• Experience managing large‑scale distributed/point of sales ecosystems
• Experience with Splunk, Elastic Search, Grafana, MECM (SCCM), or ServiceNow platforms

WHAT’S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-04

Application Deadline: 2026-08-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.