Lead Site Reliability Administrator

OpenText; Waterloo; On-site; CAD 85,000 - 120,000; Full time

Job summary

A leading company specializing in cloud services is looking for a Cloud Systems Administrator to manage and support high-traffic cloud environments. This role includes troubleshooting, technical support, and developing standards while working collaboratively within a diverse team. Candidates should have substantial cloud experience, particularly with major platforms like AWS, Azure, and GCP.

Qualifications

• 5+ years of experience managing operational cloud projects.
• Strong knowledge of CI/CD tools and scripting languages.
• Experience with monitoring high-traffic environments.

Responsibilities

• Provide high-quality technical support and issue resolution.
• Develop architecture designs and standards for cloud operations.
• Collaborate with cross-functional teams for project success.

Skills

Analysis

Troubleshooting

Communication

Financial Knowledge

Tools

AWS

GCP

Microsoft Azure

Kubernetes

Terraform

BASH

Python

Job description

Hiring Manager: Paul Attisano

Talent Acquisition Advisor: Draun Raval

Job Code Level: IZ-CLD-P4

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YOUR IMPACT
OpenText Cloud Services is seeking a Cloud Systems Administrator. The Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, manages Opentext Lab/SIT environments, and manages the Commercial and Lab/SIT AD/IAM services. Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid fast-paced environment with a willingness to undertake new challenges.

WHAT THE ROLE OFFERS
• Provided high-quality technical support, effectively analyzed issues, resolved issues, and provided customer notifications.
• Actively participates in self-improvement, process, and technology training programs.
• Continually strives to expand comprehension of troubleshooting methodologies
• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
• Submit and provide new content to the knowledge base.
• Work on-time resolution and quality compliance of escalated tickets or incidents per the agreed SLA.
• Participate in documentation and product review
• May provide technical leadership and training for new and existing products within the technical area
• Perform other/additional duties and projects that may be periodically assigned.
• Have financial and cost-benefit knowledge.
• Providing insightful analyses on the efficiency, quality, and economics of Cloud Operations based on empirical data.
• Developing standards and high-level architecture designs.

WHAT YOU NEED TO SUCCEED
• 5+ years of experience with managing operational cloud and related projects
• Solid experience managing, monitoring, and supporting high-traffic environments.
• Experience collaborating with Web/Software Development /Engineering and Architecture teams.
• Experience working with diverse teams on project management capacity to improve operationalization.
• Experience capacity planning and auto-scaling infrastructure, CloudTrail and Logging.
• 5+ years of experience with AWS, GCP, or Microsoft Azure.
• Experience with Kubernetes (AKS, EKS, GKE), CodeBuild, CodePipeline, StepFunctions, CodeCommit, Terraform, Packer, and AWS CloudFormation.
• Experience with CI/CD Pipelines, Control Tower and Customizations for Control Tower (CfCT), Service Control Policies, Security Hub, GuardDuty, and Config.
• Some scripting/programming in a language like Python, YAML, JSON, BASH, or PowerShell.
• Experience deploying and supporting Linux and Windows servers.
• Experience designing and operating platforms to support off-the-shelf software.
• Experience troubleshooting IAM access issues, with monitoring and reporting.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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