Lead Site Reliability Administrator

OpenText; Richmond Hill; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Lead Site Reliability Administrator to enhance its cloud operations. This pivotal role involves overseeing IT governance, managing commercial environments, and ensuring the smooth operation of public cloud services. You'll work closely with development teams, providing technical leadership while troubleshooting complex issues. The ideal candidate will have extensive experience in cloud project management, proficiency with AWS, GCP, or Azure, and a knack for enhancing operational efficiency. Join a dynamic team where innovation meets collaboration, and make a significant impact in the realm of digital transformation.

Qualifications

• 5+ years managing operational cloud projects in fast-paced environments.
• Experience with IAM access issues and security monitoring.

Responsibilities

• Oversee IT governance for public cloud environments and manage commercial labs.
• Provide high-quality technical support and resolve issues effectively.

Skills

Analytical Skills

Troubleshooting Skills

Communication Skills

Financial Analysis

Capacity Planning

Tools

AWS

GCP

Azure

Kubernetes

Terraform

CI/CD Tools

Linux

Windows Server

Job description

Join to apply for the Lead Site Reliability Administrator role at OpenText.

OpenText is a global leader in information management, emphasizing innovation, creativity, and collaboration within our corporate culture. As part of our team, you'll collaborate with top-tier companies, address complex challenges, and contribute to shaping the future of digital transformation.

YOUR IMPACT

OpenText Cloud Services seeks a Cloud Systems Administrator to oversee IT governance for public cloud environments, manage OpenText's commercial and lab/SIT environments, and support AD/IAM services. Strong analytical, troubleshooting, and communication skills are essential, along with experience in fast-paced environments and a willingness to embrace new challenges.

What The Role Offers

• Providing high-quality technical support, analyzing and resolving issues, and communicating effectively with customers.
• Participating in self-improvement, process, and technology training programs.
• Expanding knowledge of troubleshooting methodologies.
• Collaborating cross-functionally to ensure quality and satisfaction.
• Contributing to the knowledge base and documentation.
• Ensuring timely resolution of escalated tickets per SLAs.
• Providing technical leadership and training as needed.
• Performing additional duties and projects periodically.
• Applying financial and cost-benefit analysis skills.
• Analyzing and improving the efficiency, quality, and economics of Cloud Operations.
• Developing standards and high-level architecture designs.

What You Need To Succeed

• 5+ years managing operational cloud projects.
• Experience supporting high-traffic environments and collaborating with development and architecture teams.
• Knowledge in capacity planning, auto-scaling, CloudTrail, and logging.
• Proficiency with AWS, GCP, or Azure.
• Hands-on experience with Kubernetes, CI/CD tools, Terraform, and related technologies.
• Some scripting in Python, YAML, JSON, BASH, or PowerShell.
• Experience with Linux and Windows server deployment and support.
• Ability to troubleshoot IAM access issues and monitor/report on security.