Lead Site Reliability Administrator

OpenText; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

OpenText, a leader in information management, is seeking a Cloud Application Engineer/SRE. In this role, you will support hosted applications on the cloud, work on migration and disaster recovery, and enhance deployment strategies. The ideal candidate should have strong cloud computing skills and extensive DevOps experience, contributing to complex solutions for global clients.

Qualifications

• 7 to 9 years of experience in Cloud Applications and Platforms.
• Install, upgrade, and manage platform clouds such as Cloud Foundry and Kubernetes.
• Familiar with databases (Oracle and/or Sybase databases or basic SQL concepts).

Responsibilities

• Collaborate with teams from Product Development and Customer Support.
• Be an expert on migration of Applications/Services.
• Actively support production incidents and provide feedback to teams.

Skills

DevOps

AWS

GCP

Terraform

Kubernetes

CI/CD

Automation

Python

Shell scripting

Education

Bachelor’s degree in Computer Science or related

Tools

Cloud Foundry

Docker

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
The role of Cloud Application Engineer/ SRE will be responsible for providing support and review for all activities related to hosted Applications on Cloud. This individual must understand thoroughly the current design with hands-on technical experience. The role will also help support the development of innovative solutions in cloud and infrastructure technologies.

WHAT THE ROLE OFFERS
• Collaborate with teams from Product Development, Professional Services, and Customer Support teams to Deploy Services / Applications.
• Be an expert on migration of Applications/Services, and Disaster Recovery Planning & execution.
• Work on the implementation Review process for bugs, fixes, and issues encountered in active production instances.
• Actively support production incidents, problems, and root cause analysis.
• Provide feedback to Engineering and Product management teams to make services stable and resilient.
• Develop/enhance OpenText Automated Deployment strategy
• Knowledge of integration points of hosted Applications and related implementation expert for CloudOps
• Work with 3rd party vendors and their support organizations for any impact to OT hosted solutions
• Ability to prioritize work to ensure timely project deliveries.
• Available to work on weekends to schedule maintenance activities and Deployments.
• On rotation monthly 24x7 oncall support

WHAT YOU NEED TO SUCCEED
• Hands-on experience in Cloud computing (AWS, Google, Azure)
• Bachelor’s degree in Computer Science or related
• Minimum 7 to 9 years of experience in Cloud Applications and Platforms.
• Primary Skills: DevOps, AWS, GCP, Terraform, Kubernetes, CI/CD, exp in Java env, Automation Ansible/Chef/Puppet. etc., On-call support
• Install, upgrade, and manage the platform clouds such as Cloud Foundry and Kubernetes.
• Platform architecture and design, Maintaining the platform with High availability
• Proactive monitoring, tuning, periodic maintenance, and capacity planning
• Able to automate tasks with Python, Go, or Shell script.
• DevOps skills like Terraform, concourse, Gitlab, Terraform, and IAAC to create Kubernetes clusters in GKE
• Comfortable with technology stack (Python, Terraform, Ansible, Groovy, Shell).
• Familiar with Container-based Application Deployments and DevOps tools.
• Experience in Dockers and Kubernetes-based deployments.
• Review product design documents to ensure compliance with architecture standards
• Proficiency in writing scripts (bash, ksh, Perl, Powershell, Expect, AWK, Python is a plus)
• developing and maintaining detailed documentation of work
• Experience with monitoring tools such as APM, SiteScope, OBM, etc.
• Understanding of ITIL processes
• Familiarity with Load Balancers, SMTP, DNS Services, and Networking protocols.
• Familiarity with databases (Oracle and/or Sybase databases or basic SQL concepts).
• Comfortable with technology stack (Python + JavaScript/TypeScript, React).
• Understanding security and network protocols, such as SFTP, VPN, HTTPS, and SSH.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.