Lead Service Technician

ZipRecruiter; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A globally respected safety technology provider is looking for a Lead Service Technician to oversee technical service delivery and lead a skilled team in Toronto. The ideal candidate will have experience with marine safety equipment and proven leadership skills. This role involves repairing, inspecting, and maintaining liferafts, testing equipment, and reporting on the operational status. A valid driving license is required, and flexibility for occasional travel is necessary.

Qualifications

• Proven experience in servicing technical or marine safety equipment, ideally liferafts.
• Leadership or team lead experience in a hands-on service/technical environment.
• Valid driving license and flexibility for occasional travel.

Responsibilities

• Service, inspect, test, and repack life-saving marine equipment.
• Diagnose faults and perform emergency and preventive maintenance.
• Lead daily task allocation and assist with site opening/closing procedures.

Skills

Servicing technical or marine safety equipment

Leadership experience

Strong communication skills

Job description

Overview

Lead Service Technician - Southampton (Service-Based). We are partnering with the world’s largest survival technology provider to recruit a Lead Service Technician for their Southampton operations. This is a hands-on role that combines technical service delivery with leadership responsibilities. You will work on life-saving marine equipment and help lead a small, skilled team, playing a key role in safety, quality, and operational excellence. This position is suitable for an experienced technician ready to step into a leadership role or an established team leader seeking a new challenge in a globally respected company.

Responsibilities

• Service, inspect, test, and repack life-saving marine equipment (e.g., liferafts, first aid kits).
• Carry out repairs, maintenance, and equipment installations per safety protocols.
• Complete reports on tests/inspections and manage stock via stores requisition.
• Diagnose faults, perform emergency and preventive maintenance.
• Support new/complex equipment testing within scope of expertise.
• Lead daily task allocation and assist with site opening/closing procedures.
• Coach and mentor technicians; support training and assessments.
• Collaborate on monthly schedules and resource planning.

Ideal Candidate Profile

• Proven experience in servicing technical or marine safety equipment (liferafts ideal).
• Leadership or team lead experience in a hands-on service/technical environment.
• Excellent attention to detail with strong communication skills.
• Valid driving licence and flexibility for occasional travel.
• Willing to obtain rope access certification if not already held.
• Motivated, reliable, and able to work both independently and as part of a team.

Application

This is more than just a job — it’s a career move with purpose, growth, and the opportunity to make a real difference.

To apply, submit your CV with an outline of your experience as a Lead Service Technician. Including a covering letter outlining your experience as a Lead Service Technician will enhance your chances of selection.