Lead Service Technician

Canada West Ski Areas Association; Rossland; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in the ski industry is seeking a Lead Service Technician for the upcoming winter season. The technician will be responsible for tuning and maintaining customer equipment, ensuring high standards of safety and service. This role involves staff supervision, equipment repair, and strong customer engagement.

Qualifications

• Binding certification required.
• Customer service experience or demonstrated aptitude.
• Service shop and rental shop experience preferred.

Responsibilities

• Mount, tune, and adjust rental and customer equipment.
• Supervise staff and manage service shop operations.
• Ensure safety and comfort standards for guests.

Skills

Customer service skills

Interpersonal skills

Team player

Safety oriented

Education

High School diploma

Post secondary education

Tools

Windows software (Word, Excel, Outlook)

Point of Sale (POS) software

Wintersteiger SBI Stonegrind machine

Trim B edger

Job description

RED Mountain Resort is hiring a Lead Service Technician for the 2025/25 Winter Season! The position is responsible for mounting, tuning, adjusting and testing rental and customer equipment, with a mandate to ensure that all equipment coming through the service shop is safe, well-tuned and adjusted in accordance with industry standards. This position is also in charge of the day-to-day operations of the service shop, including the ordering of parts and supplies and supervising of the service shop staff

MAJOR RESPONSBILITIES

• Customer Service
• about
• Repair, tune and wax guest equipment to their specifications
• Offer advice as to safety of gear, suggest appropriate repairs, and estimate cost of such repairs
• Ensure guest understands what needs to/should be done to ensure on-mountain safety and comfort
• Fill out work order forms completely and accurately, making note of actual repairs done as well as customer’s invoice amount
• Ensure all work orders are passed on to Cashier for POS processing
• Create a professional, competent, positive impression for the beginner and seasoned guest alike
• Maintain a clean, orderly and safe environment
• Be knowledgeable about all Red Sports rental equipment and its proper use
• Answer guests’ questions and concerns
• Staffing & Training
• Help manager with interviewing and hiring of service shop staff
• Supervising staff and taking responsibility for maintaining shop standards and scheduling of tune deadlines
• Train shop staff on Red Sports shop procedures and tunes and make sure staff are qualified to perform service shop service
• Rental Fleet Set-up and Maintenance
• Mount bindings on new equipment
• Repair, tune and wax rental fleet on a regular basis
• Regularly inspect fleet for damaged or potentially unsafe equipment
• Re-calibrate ski equipment on annual and as-needed basis
• Additional Tasks
• Maintain service shop equipment as needed; ensure all equipment is in good working order
• Aid in order service shop supplies
• Maintain clean, tidy, safe workspace
• Assist rental floor staff
• Help train staff for binding certification

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

• High School diploma
• Post secondary education an asset
  
  

Experience

• Binding certification required
• Experience supervising staff would be considered an asset
• Superhost certification an asset
• Experience with the Wintersteiger SBI Stonegrind machine and Trim B edger an asset
• Ski and/or snowboard product knowledge
• Knowledge of Red Mountain Resort and its history an asset
• Customer service experience (or demonstrated aptitude)
• Service shop experience preferred
• Rental shop experience preferred
• Proficiency with Point of Sale (POS) software an asset
• Proficiency in Word, Excel, and Outlook in a Windows environment an asset
  
  

Physical And Other Requirements

• Able to negotiate stairs
• Able to lift heavy ski and snowboard equipment up to and down from racking systems, work benches and service shop machinery
• Able to mount and adjust ski and snowboard equipment
• Able to operate and maintain service shop machinery (grinders, drills, waxers)
• Able to be on feet for entire shift
  
  

Skills And Abilities

• Exceptional interpersonal skills
• Good team player
• Safety oriented; adheres to industry standards and procedures
• Customer service-oriented
• Ability to maintain a professional and safe environment
• Ability to maintain a friendly, professional attitude in a high-pressure environment