Lead Service Dispatcher

Leavitt Machinery; Kitchener; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading material handling equipment dealer in Ontario is seeking a Lead Service Dispatcher to oversee a dispatch team. This role involves scheduling and coordinating jobs, conducting meetings for team development, and providing after-hours support for service calls. Candidates should have proven leadership experience and strong organizational skills. This position offers competitive compensation and comprehensive benefits.

Benefits

Company paid medical health care plan

Dental and vision plan

Annual health care spending account

Life, disability, and travel insurance

Sick leave plan

Employee assistance programs

RRSP matching

Ongoing professional development opportunities

Qualifications

• Proven experience leading team members in a dynamic and fast-paced work environment.
• Previous experience in a similar dispatching role is strongly preferred.
• Mechanical knowledge of heavy machinery equipment is an asset.

Responsibilities

• Schedule, coordinate, and assign jobs for Service Technicians.
• Conduct bi-weekly meetings with team members to provide coaching and training.
• Provide after-hours support for service calls within your region.

Skills

Leadership

Organizational skills

Communication

Proficiency in Microsoft Office Suite

Ability to prioritize tasks

Education

Post-secondary education in Sales, Business, Management, or related discipline

Job description

Job Description

Job Description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a Lead Service Dispatcher to join our team in Ontario, Canada. As the Lead Service Dispatcher, you will be responsible for overseeing a team of dispatchers, including monitoring job performance and leading training and career development initiatives.

Essential Duties & Responsibilities

As the Lead Service Dispatcher your key responsibilities will include :

• Schedule, coordinate, and assign jobs for Service Technicians
• Develop and communicate weekly goals and targets to the Service team
• Conduct bi-weekly meetings with team members to review new processes, address concerns, and to provide coaching and training
• Hold monthly meetings to review open Service jobs within your region
• Regularly evaluate customer phone calls and provide feedback to team members
• Partner with Service Dispatchers to ensure effective use of all provided tools, including the service scheduler, AX cues, and GPS tracking system to improve operational efficiency
• Provide after-hours support for service calls within your region

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies :

Proven experience leading team members in a dynamic and fast-paced work environment

Previous experience in a similar dispatching role strongly preferred

Working knowledge of Microsoft Office Suite

Post-secondary education in Sales, Business, Management, or a related discipline

Mechanical knowledge of heavy machinery equipment an asset

Superior organizational skills, planning skills, and ability to prioritize tasks

Confident self-starter and team player

Proven ability to communicate with individuals at all levels of the organization

Ability to travel within the region would be an asset

Benefits & Perks

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan :

Company paid medical health care plan for you and your dependents

Dental plan, vision plan, and prescription drug coverage

Annual health care spending account

Life insurance, disability insurance, and travel insurance – 100% employer paid

Sick leave plan – 100% employer paid

Employee assistance programs

RRSP matching

Ongoing professional development opportunities

The base pay range for this role is : $60,000 to $70,000 per year depending on experience.

This is an Onsite role based out of any of our Ontario locations .

Leavitt Machinery would like to thank all applicants for their interest, however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

LeavittMachinery