Lead Server (Casual/On-Call)

PARC Retirement Living; Kelowna; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Meaningful work

Subsidized meals

Early closing shifts

Flexible scheduling

Career development

Job summary

PARC Retirement Living is seeking a Lead Server for the Cristalina PARC team in Kelowna. You will oversee dining room service, lead and train staff, and ensure a high standard of guest experience for residents and visitors.

Ideal candidates have 3 years of server experience in hospitality or seniors living, with Food Safe Level 1, Serving It Right and WHMIS certifications. Criminal record check and TB test are required.

Qualifications

• 3 years of server experience in hospitality or seniors living.
• Certified Food Safe Level 1, Serving It Right, WHMIS.
• Ability to supervise and train dining room staff.

Responsibilities

• Lead dining room service to create an engaging experience for residents and guests.
• Train and motivate the serving team; provide coaching and feedback.
• Act as liaison between dining room and kitchen staff; ensure smooth operations.

Skills

Customer service

Hospitality

Leadership

Communication

Food Safe Level 1

Serving it Right

WHMIS

Tools

Food Service Experience

Job description

Do you enjoy building relationships with your regular guests? Would you be interested in making a difference in the lives of our seniors?

At PARC, we are a leader in independent senior living and are driven to create an active, vibrant lifestyle for our residents. PARC is an exceptional workplace with opportunities, challenges and rewards to inspire employees to do their best daily. We’re seeking a motivated, hard-working and enthusiastic Lead Server for our Cristalina PARC team in Kelowna.

Welcome to Cristalina PARC

PARC communities are inspiring spaces, where our residents come, not just to live – but to live comfortably, and engage with a vibrant community of like-minded people.

In the heart of the vibrant Pandosy Village, Cristalina - PARC’s newest community – is in full bloom. Just one block from Lake Okanagan, the residence has 133 gorgeously appointed suites. This modern, sustainably designed nine-storey building is purpose-made for independent living, with vitality and social connection built right in. Residents can enjoy fine dining, lounge area, fitness activities, arts, culture, and gardening- or just sit back and take in beautiful views of the lake with a glass of fine wine.

The Lead Server actively participates in and oversees all server functions as well as leading the dining room service to create an enjoyable and pleasant dining experience for residents and guests; ensure a high standard of appearance and service; lead and motivate dining room staff; greet and seat residents; serve and provide bar service as needed.

As a Lead Server, you are a core member of our Food and Beverage team, responsible for:

• Creating an incredible dining experience for our residents and guests.
• Creating a warm and positive atmosphere through customer-service excellence in every interaction.
• Serving meals with flourish, according to proper food-handling procedures.
• Leading, training and motivating the serving team, providing regular feedback and coaching as needed.
• Serve as liaison between the dining room and kitchen staff.

The perks of PARC Hospitality

• Meaningful work.How many hospitality jobs can say that? At PARC, you’ll be making a positive difference in seniors’ lives, each and every day.
• Refreshments while you work.PARC cuisine rivals the best in BC, and we offer subsidized daily meals and beverages to employees.
• No more late nights.Unlike the rest of the hospitality world, our closing shift ends at 9 p.m.
• Flexible hours and location.We’re open to scheduling when and where it works for you – with guaranteed shifts every week. PARC has five great locations across the Lower Mainland.
• A supportive, diverse team and training opportunities.We believe in giving our people opportunities that foster career development and growth whenever possible.

It takes a special kind of person to work here - does this sound like you?

• You’re upbeat and positive; bringing good energy day to day.
• You can hit the ground running in a fast-paced environment, solving problems like a true pro.
• You’re a details person, an excellent communicator, and a customer service superstar.
• 3 years of experience as a server in the hospitality or seniors living industry along with your Food Safe Level 1, Serving it Right and WHMIS certifications.
• Experience in leading, training, and motivating staff.
• Ability to supervise and coordinate the day-to-day operation of the dining room.
• You understand and respect the needs of seniors, their families, and other professional services engaged with our residents.

At PARC Retirement Living we require a Criminal Record Check, and a TB test within the first month of employment.