Lead Retail Associate, Eyewear & Customer Experience

Oscar Wylee; Hamilton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Free prescription glasses

Family discounts

Career progression to Store Manager

Supportive, energetic team

Eyewear styling training

Prime CF Lime Ridge Mall location

Job summary

Oscar Wylee is seeking an Assistant Store Manager to support daily retail operations, ensuring policies are followed and the Store Manager is supported when away. You will work closely with the Store Manager to deliver professional eye care and eyewear styling advice, while fostering a high-energy, customer-first team environment.

You will help build positive relationships with customers, drive exceptional service, and contribute to a collaborative, fast-paced store culture at CF Lime Ridge Mall

Qualifications

• At least 3 years’ experience in a customer-facing sales role.
• Natural team player who enjoys supporting and coaching others on the shop floor.
• Able to work closely with the Store Manager to maintain a professional environment and customer service.
• Confident in building genuine connections with customers and creating beneficial in-store interactions.

Responsibilities

• Assist Store Manager with day-to-day retail operations and ensure compliance with company policies and procedures.
• Support customers with professional eye care and eyewear styling advice.
• Collaborate with the Store Manager to lead a team and deliver exceptional customer service.

Skills

Customer service

Coaching others

Relationship building

Team player

Job description

Oscar Wylee is seeking an Assistant Store Manager to support daily retail operations, ensuring policies are followed and the Store Manager is supported when away. You will work closely with the Store Manager to deliver professional eye care and eyewear styling advice, while fostering a high-energy, customer-first team environment.

You will help build positive relationships with customers, drive exceptional service, and contribute to a collaborative, fast-paced store culture at CF Lime Ridge Mall