Lead, Remote Video Monitoring

Paladin Security Group Ltd; Burnaby; Remote; CAD 55,000 - 60,000; Full time

Job summary

A leading security services firm is seeking a Lead for Remote Video Monitoring in Burnaby. In this full-time role, you will manage the monitoring of video feeds and respond to security events. Candidates should have over 2 years’ experience in security or monitoring and enjoy working independently. This position offers a salary range of CA$55,000.00 - CA$60,000.00 annually and involves after-hours work.

Qualifications

• 2+ years of experience as a security officer and/or in a monitoring dispatch environment.
• Comfortable working independently in a build-out environment.
• Proficiency with developing SOPs and training programs is an asset.

Responsibilities

• Monitor alerts, live video feeds, and camera health across multiple client sites.
• Identify and assess security-related incidents in real-time.
• Communicate with emergency responders or clients during critical events.
• Participate in hiring, onboarding, and training future operators.

Skills

Experience as a security officer

Technical aptitude with video management systems

Excellent situational awareness

Exceptional communication skills

Experience with Immix GF

Job description

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Paladin Security Group Ltd provided pay range

This range is provided by Paladin Security Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$55,000.00 / yr - CA$60,000.00 / yr

Our Remote Video Monitoring (RVM) Lead is a hands-on role responsible for leading the remote monitoring function within our Security Operations Centre (SOC). As the first dedicated operator in this program, you will be instrumental in shaping monitoring workflows, responding to real-time security events, and helping define future staffing, systems, and best practices. This is a critical position that blends operations, technology, and service delivery. This role will primarily work after-hours (overnight and on weekends).

KEY RESPONSIBILITIES:

• Monitors analytics-based alerts, live video feeds, and camera health across multiple client sites
• Identifies and assesses security-related incidents in real-time and follows intervention and escalation protocols
• Logs activities, generates reports, and documents all security-related events
• Communicates with emergency responders or clients during critical events
• Assists in configuring the monitoring platform (Immix), analytics tools, and escalation procedures
• Helps shape the structure and workflows of the RVM program, including SOP development
• Provides feedback on camera placement, detection settings, and system effectiveness
• Participates in client onboarding activities (e.g., configuring alarm instructions, reviewing escalation procedures, reporting protocols, etc.)
• Works closely with field operations, IT, and account executives to ensure technology and operational requirements are met
• Assists senior leadership in defining performance expectations, schedules, and quality standards
• Participates in hiring, onboarding, and training future operators as the team grows
• Performs other duties as required to meet the ongoing needs of the organization

Skills and Qualifications:

• 2+ years of experience as a security officer and/or in a monitoring dispatch environment
• Comfortable working independently in a build-out environment
• Strong technical aptitude with video management systems and analytics
• Excellent situational awareness, judgment, and decision-making under pressure
• Exceptional written and verbal communication skills
• Proficiency with developing SOPs and training programs is an asset
• Experience with Immix GF is a plus

Seniority level: Associate

Employment type: Full-time

Job function: Administrative, Customer Service, and Quality Assurance

Industries: Security and Investigations and Public Safety

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Location: Burnaby, British Columbia, Canada