Lead Promotions Ambassador

Royal Ontario Museum; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A premier cultural institution in Toronto is seeking a Lead Promotions Ambassador to promote its collections and enhance visitor experiences. Responsibilities include leading guided tours, supervising a team, and engaging with diverse audiences. Ideal candidates have strong interpersonal skills, at least one year of experience in a similar role, and availability for evenings and weekends. This part-time position offers a competitive hourly rate and opportunities to work with a dynamic team.

Benefits

Free ROM membership

Discounts at over 200 attractions

Qualifications

• Completion of 1-2 years of post-secondary training/education.
• Minimum 1 year of experience as a Brand Ambassador.
• Minimum 1 year of tour guide or educator experience.
• Must be available evenings and weekends.

Responsibilities

• Execute promotional experiences onsite and offsite.
• Deliver guided experiences and tours.
• Supervise Promotions Ambassadors.
• Perform administrative tasks and script editing.

Skills

Interpersonal skills

Customer service

Conflict resolution

Team leadership

Bilingual (French/English)

Education

Post-secondary training in marketing or education

Job description

WHO WE ARE
Canada’s largest and most comprehensive museum, ROM, is home to a world-class collection of artworks, cultural objects and natural history specimens featured in 40 gallery and exhibition spaces. As the country’s preeminent field research institute and an international leader in new discoveries, ROM plays a vital role in advancing our understanding of the artistic, cultural and natural world.Join our team at ROM and consider a fulfilling career as Lead Promotions Ambassador.

WHO WE NEED

The Lead Promotions Ambassador serves as a ROM ambassador, interfacing with the public and delivering content both onsite and offsite. This role actively promotes and engages potential visitors with ROM’s collections and special exhibitions, encouraging visitation and membership. The Lead Promotions Ambassador delivers guided experiences to Promotions, Tourism, and Group Sales clients and ROM Members, providing a welcoming experience for visitors of all ages. Additionally, this role supervises other Promotions Ambassadors to ensure successful execution and a positive experience for the audience.

HOW YOU WILL MAKE AN IMPACT

• Energetically execute and deliver onsite and offsite promotional experiences, speaking knowledgeably about the Museum’s key exhibitions and programs.
• Deliver engaging, scripted guided experiences, including guided tours and scavenger hunts, for visitors of all ages.
• Set up and take down signage, activity stations, promotional booths, and other required materials.
• Supervise a team of Promotions Ambassadors, ensuring high-quality service and successful event execution.
• Perform administrative tasks, including research and script editing.

WHAT YOU BRING

• Completion of between one (1) to (2) years of post-secondary training/education in marketing, education, or a museum-related discipline.
• Minimum of one (1) year experience working as a Brand Ambassador or Field Representative, including previous supervisory experience.
• Minimum of one (1) year experience as a tour guide, educator, or in a similar role, with demonstrated ability to lead hour-long guided tours.
• Demonstrated experience in storytelling and delivering engaging presentations. Experience must include presenting to diverse audiences, delivering educational content, and engaging visitors in a meaningful way.
• Effective team leader; energetic, dynamic, and outgoing. Ability to motivate a team.
• Excellent interpersonal, customer service, conflict resolution, and problem-solving skills.
• Professional appearance and the ability to work independently and in a team.
• Must be available evenings, in addition to mornings and afternoons on weekends.
• Available to attend off-site events in Toronto and the GTA.
• French/English bilingualism is an asset.

WHAT WE OFFER

• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

SALARY & TERMS OF EMPLOYMENT

START DATE: September 2025
OPEN DATE: August 6, 2025
CLOSE DATE: Open until filled
STATUS: Part-time Permanent
EMPLOYEE GROUP: OPSEU Local 543
HOURLY RATE: $29.76 - $34.00
SCHEDULE: up to 24 hours per week *
PROBATIONARY PERIOD:Up to 24 hours weekly
LOCATION (onsite): Toronto, ON

*Including mandatory evening availability and weekend mornings/afternoons.

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First-round interview: A 1-hour in-person with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [e-mail] for assistance.

APPLY NOW

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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