Lead, Program Manager Excellence , AbbVie Care

Company Description

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Joining AbbVie means, you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.

When choosing your career path, choose to be remarkable.

We have an opportunity for a Lead, Program Management Excellence position in our AbbVie Care division. In this role, you will be responsible for leading the AbbVie Care Senior program managers team in charge of the overall operations of the Oncology, Parkinson Disease, Migraine and Specialties patient support programs.

Responsibilities:

• Leadership and Development:
  • Lead and mentor the team of Senior Program Managers, fostering a collaborative and results-oriented environment.
  • Develop and implement program strategies that align with AbbVie's mission and objectives.
• Operational Excellence:
  • Oversee the daily operations of patient support programs to ensure seamless delivery of services.
  • Collaborate with cross-functional teams to streamline processes and improve program efficiency.
• Vendor Management:
  • Manage relationships with vendors and external partners, ensuring high-quality service delivery and compliance with contracts.
  • Negotiate agreements and monitor vendor performance against set KPIs.
• Financial Management:
  • Develop budgets and financial plans for the programs, ensuring fiscal responsibility and alignment with organizational goals.
  • Monitor expenditures and implement cost-control measures to optimize program resources.
• Performance Monitoring:
  • Establish and track key performance indicators (KPIs) to measure program success and identify areas for improvement.
  • Prepare and present regular reports to senior management on program performance and outcomes.

Qualifications

Education

• Bachelor's degree in business, Sciences or other relevant field.

Experience and knowledge

• Proven track record in leadership, management and coaching of cross-functional teams or functional individuals.
• Broad business perspective and strong understanding of strategic drivers.
• Strong capability to analyze patient and customer insights from data and analytics.
• Experience in leading large project plans and monitoring and tracking of milestones and key dates.
• Experience with Patient support program vendors management.

Essential skills and abilities

• Ability to negotiate projects, resources, and timelines.
• Demonstrate political savvy and strong business judgment.
• Utilize strong organizational skills to navigate competing priorities.
• Quickly resolve issues.
• Prepare and deliver high quality presentations.
• Ability to stay abreast of developments in health care, provincial and private payer markets.
• Strong English communication skills (written and verbal).

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.