Lead Product Manager, Customer Identity and Access Management

EQ Bank | Equitable Bank; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

EQ Bank, a dynamic financial institution in Toronto, is seeking a Senior Product Manager to lead initiatives in customer identity and access management. This role involves collaborating with various teams to enhance the customer experience in digital banking. Ideal candidates will have a strong background in product management, excellent communication skills, and a passion for innovation in banking. The role is hybrid, with a competitive salary package and benefits to support employee growth.

Benefits

Competitive bonus

Market-leading RRSP match

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up

Generous vacation policy and personal days

Virtual events and professional development allowance

Qualifications

• 8+ years of experience leading customer identity and access management.
• Understanding of Canadian banking regulations.
• Proven track record of delivering customer-facing service enhancements at scale.

Responsibilities

• Devise strategies and launch agile initiatives for customer identity and access management.
• Manage vendor relationships and lead Scrum teams to ensure timely deliverables.
• Translate customer journey directives into actionable backlog items.

Skills

Leadership

Project Management

Communication

Customer Experience

Agile Methodologies

Education

Post-secondary degree in Commerce, Management, Economics, Finance, Engineering, Computer Science

MBA or other graduate degree

Job description

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together, we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Equitable Interview Process

As we continue to scale our team, candidates selected for our comprehensive interview process may be considered for a different level — either higher or lower — based on their interview performance. This equitable hiring approach allows us to ensure that talented individuals from a variety of industries are set up for long-term success within EQB’s dynamic, growing environment. Our goal is to support candidates in building lasting careers, rather than relying solely on perceived experience. The hiring committee will thoughtfully assess each candidate’s skills and potential, and adjust the role level as needed to create the best fit.

The Role

Reporting to the Group Product Manager, Digital Banking, and working alongside senior management, the Senior Product Manager is responsible for devising strategies and launching agile initiatives to develop and evolve EQ's customer identity and access management platform. Leveraging the ability to organize and motivate teams within an incremental delivery environment, she/he will work with product lines, bank stakeholders, and software developers to translate customer journey directives into actionable backlog deliverables, following through to completion.

Key Responsibilities:

• Assist in developing strategy and roadmaps for service functionality across all channels, including financial/experience justification, overall design, and customer experience.
• Deliver new products and features in digital channels.
• Maintain industry and competitive awareness.
• Support the team in delivering a leading, personalized customer experience in the digital channel.
• Manage various vendor relationships.
• Play a leadership role in the Scrum team to ensure capabilities are in scope, on time, and of high quality.
• Translate directives and customer needs into backlog items. Serve as the primary source of external information for the Scrum teams, offering clear definitions of targeted capabilities, value to the customer, and requirements.
• Assist in developing product roadmaps. Author, refine, and approve backlog items with clear acceptance criteria.
• Manage and prioritize backlog contents, ensuring sufficient depth of groomed items for development.
• Drive the delivery of business value, communicate progress, elicit feedback, and facilitate stakeholder reviews.
• Review QA test plans to ensure alignment with acceptance criteria, facilitate testing, and review early builds for adherence to requirements.
• Manage engagement with bank stakeholders and communicate product release contents and capabilities.
• Identify and manage business activities (operating model, training, communications) to support agile initiatives.
• Facilitate problem solving on a day-to-day basis, working closely with development teams.
• Coach team members and support their development and desired outcomes.

Candidate Profile:

• Post-secondary degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, or related fields.
• MBA or other graduate degree is a plus.
• 8+ years of experience leading customer identity and access management and online banking channels, or equivalent, in roles such as product manager or program manager.
• Preferred experience with IAM platforms (ThreatMatrix, Okta, Enstream) and fraud domains.
• Familiarity with consumer technology and core banking systems.
• Experience working with technology teams across SDLC, including vendor collaboration.
• Understanding of Canadian banking regulations.
• Proven track record of delivering customer-facing service enhancements at scale.
• Strong understanding of UX and design principles for digital interactions.
• Excellent communication, project management, and leadership skills.
• Passion for customer experience, innovation, and software delivery.

What We Offer

• Competitive bonus
• Market-leading RRSP match
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up
• Generous vacation policy and personal days
• Virtual events and professional development allowance
• Opportunity to innovate in banking with a top FinTech

The role is hybrid, based at 2200-25 Ontario Street, Toronto, ON. Equitable Bank is committed to inclusion and providing accommodations during the recruitment process. All candidates must pass background and credit checks. We look forward to meeting you!