Lead Product Experience Designer

Mastercard; Old Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a Lead Product Experience Designer to join their innovative design team. This role focuses on enhancing customer experiences by reimagining legacy solutions and collaborating with product and engineering teams. Ideal candidates will possess a strong foundation in design and research, with a critical thinking approach to problem-solving. If you're passionate about crafting engaging user experiences and driving product adoption, this opportunity is perfect for you. Join a forward-thinking company committed to empowering people and businesses through secure and accessible digital payment solutions.

Qualifications

• Experience in complex projects within large business environments.
• Strong presentation skills and ability to influence stakeholders.

Responsibilities

• Identify and enhance critical moments throughout product journeys.
• Guide teams across product lifecycles from vision to execution.

Skills

User Research Methodologies

Agile Methodologies

Design Thinking

Critical Thinking

Collaboration

Interaction Design

Presentation Skills

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Experience Designer

Overview

We are looking for an experienced and passionate Lead Product Experience Designer to join our design team. The ideal candidate will have a healthy foundation in design and research with a collaborative approach to their design process. This role requires experience reimaging legacy solutions to achieve evolving business challenges and opportunities. You will be partnering heavily with a dispersed product and engineering team to next level a key B2B offering.

Role

• Identify and enhance critical moments and opportunities throughout product journeys to address customer needs and differentiate experiences

• Guide teams across product lifecycles from vision through iterative execution

• Craft engaging experiences that drive adoption through thoughtful and usable interaction, information design, and research

• Ensure design concepts fully explore multiple options, and conduct appropriate research to determine the best solution

• Employ prototypes to evaluate product, test assumptions, and communicate an experience with teams

• Utilize hypothesis testing and research to drive decisions and influence stakeholders

All About You

• Have previously worked on complex projects in large business settings

• Are a critical thinker who strives for improvement with strong presentation skills and the ability to influence

• Carefully consider how the customer will interact with the product, from overall journey level right down to the smallest details

• Understand and have experience applying various user research methodologies

• Are experienced working in an Agile environment (Scrum) and Design Thinking methodologies.

• Are a strong collaborator, experienced in partnering with Product Management and Engineering

• Understand and strive to achieve balance between business, technical, and user needs and know how to collaborate with a team to create solutions that meet each need

• Have strong awareness of common interaction patterns and know when and how to apply

• Have a history of creating impactful, desirable, and usable experiences

• Have a portfolio of work that demonstrate your process as well as showcasing completed design solutions.

#SecuritySolutions

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.