Lead Product Analyst, SafeSend

Thomas Reuters; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

Join a leading company as a Lead Product Analyst to guide analytics for SafeSend, a transformative tax automation software. In this pivotal role, you will champion data-driven strategies, mentor analytics teams, and collaborate with product and business leaders to optimize decision-making. Ideal candidates will possess extensive experience in product analytics within SaaS and have strong technical skills in SQL, Tableau, and other tools.

Benefits

Flexible hybrid working environment

Supportive workplace policies

Comprehensive benefit plans

Continuous learning and development programs

Social impact opportunities

Qualifications

• 8+ years of product analytics experience, especially in SaaS environments.
• Proven track record of strategic analytics influencing leadership.
• Exceptional analytical, communication, and stakeholder management skills.

Responsibilities

• Lead product analytics initiatives and oversee a team of analysts.
• Partner with various leadership teams to inform product strategy.
• Establish measurement frameworks and key success metrics.

Skills

Leadership

Data-driven decision-making

Communication

Stakeholder management

Analytics methodologies

Problem-solving

Education

Bachelor's degree in a relevant field

Tools

SQL

Tableau

PowerBI

Pendo

Adobe Analytics

Google Analytics

Job description

Summary:
Are you a seasoned product analytics leader ready to drive strategic impact at scale? Thomson Reuters is seeking aLead Product Analystto spearhead product analytics for SafeSend—our award-winning tax automation software that is revolutionizing workflows for tax and accounting firms. This is a pivotal opportunity for a data-driven leader who thrives on shaping product direction, mentoring analytics teams, and delivering actionable business insights in a dynamic SaaS environment.

The Lead Product Analyst will serve as the analytics thought leader for SafeSend, overseeing end-to-end product analytics and guiding a team of analysts to deliver high-impact insights. You will partner closely with product, engineering, and design leadership to inform long-term strategy, optimize product performance, and foster a culture of data-driven decision-making across the organization.

About the Role:
As a Lead Product Analyst – SafeSend, you will be responsible for:

• Strategic Analytics Leadership:
  • Set the vision and direction for product analytics across SafeSend, leading the design and execution of advanced analytical models and frameworks.
  • Serve as a trusted advisor to product and business leadership, influencing product strategy and roadmap decisions with data-driven recommendations.
• Product & Business Partnership:
  • Act as the primary analytics partner for SafeSend’s product leadership, proactively identifying opportunities to drive growth, engagement, and customer value.
  • Lead the establishment and evolution of measurement frameworks, success metrics, and experimentation strategies for new product launches and features.
• Stakeholder Management & Communication:
  • Build and manage strong relationships with senior stakeholders, facilitating collaborative OKR setting and ensuring alignment between analytics initiatives and business objectives.
  • Communicate complex analytical concepts and insights clearly to executive audiences, shaping product and business narratives.
• Advanced Analytics & Tooling:
  • Oversee the implementation and optimization of product analytics solutions (e.g., Pendo), ensuring comprehensive tracking of user journeys, feature adoption, and key events.
  • Leverage expertise in SQL, Tableau, PowerBI, and other analytics tools to deliver sophisticated dashboards and business insights.
  • Develop advanced analytical solutions using statistical and machine learning techniques (e.g., A/B testing, modeling, ML, DL, AI) for data-driven decision making.
• Center of Excellence:
  • Champion analytics best practices and foster a data-driven culture within the product team.
  • Drive continuous improvement in analytics processes, data governance, and cross-functional collaboration.

About You:
You are a fit for the Lead Product Analyst role if your background includes:

• 8+ yearsof hands-on product analytics experience in SaaS environments, including extensive experience leading analytics initiatives, influencing business strategy, and delivering measurable impact.
• Proven track record of driving data-driven decision-making at the leadership level, shaping OKRs, and delivering insights that directly inform product direction.
• Advanced expertise in SQL, dashboarding (Tableau, PowerBI), and analytics methodologies including customer journey mapping, segmentation, cohort analysis, A/B testing, and predictive modeling.
• Experience developing and integrating GenAI solutions/LLMs into enterprise workflows, ensuring alignment with business goals and responsible AI practices.
• Deep experience with product analytics tools such as Pendo, Adobe Analytics, or Google Analytics.
• Exceptional communication and stakeholder management skills, with the ability to translate complex data into compelling business stories for senior audiences.
• Experience with support and collaboration tools (e.g., MS Azure Dev Ops, MS SharePoint).
• Strong background in SaaS product analytics isrequired.

Join us to lead the analytics charge and help shape the future of the Tax profession with SafeSend!

#LI-SS

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.