Lead, Performance and Issues Management

Ontario Health; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Ontario Health is seeking a Lead for the Sector Capacity and Performance team. This role involves guiding performance improvement initiatives across Ontario's healthcare system, managing stakeholder relationships, and producing analytical reports. Ideal candidates will possess healthcare experience, a master's degree, and strong leadership skills in a collaborative environment.

Benefits

Fully paid medical, dental and vision coverage

Health care spending or wellness spending account

Premium defined benefit pension plan

Three weeks vacation to start

Career development opportunities

Hybrid working model

Qualifications

• 3-5 years of related healthcare experience or equivalent.
• Experience with large data sets for analysis and reporting.
• Proven ability to manage multiple tasks simultaneously.

Responsibilities

• Lead collaboration with provincial and regional stakeholders.
• Manage regular reporting cycles for key program areas.
• Produce reports and presentations for various audiences.

Skills

Project management

Communication

Analytical thinking

Problem solving

Collaboration

Education

Master's degree from a recognized post-secondary institution

Tools

Microsoft Office Suite

SharePoint

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Join the Sector Capacity and Performance Portfolio

The Sector Capacity and Performance Portfolio partners across the Ontario healthcare system to deliver high-quality, equitable care by:

• Developing and implementing innovative funding models that align with program goals and drive system performance.

• Managing Agreements that reinforce accountability and system alignment.

• Standardizing performance management practices across the province, including coordinated target setting, monitoring, and escalation.

• Facilitating collaboration between Regional and Provincial teams to support system-wide improvement.

This is an exciting opportunity to apply your health systems expertise, communication strengths, and project management skills to drive performance review and management in Ontario. As a Lead in the Sector Capacity and Performance team, you will engage with stakeholders to advance health system priorities through performance monitoring, issue and crisis management, and strategic planning.

Here is what you will be doing:

• Lead collaboration with provincial and regional stakeholders to identify and act on performance improvement priorities.

• Manage regular reporting cycles for key program areas in partnership with internal teams.

• Implement and maintain issue and crisis management guidelines and processes.

• Oversee operations and staff education for organizational guidelines related to performance and communications.

• Identify and escalate risks, offering practical recommendations to mitigate them.

• Support integration across Ontario Health departments.

• Communicate complex data insights, performance requirements and key deliverables clearly to diverse stakeholders through presentations and briefings to various levels of leadership. Foster effective communication between Provincial and Regional teams and Health Service Providers.

• Produce reports, business cases, presentations, and briefing materials for internal and external audiences.

• Lead cross-functional working groups and provide secretariat support for leadership tables.

• Champion equity, inclusion, diversity, and anti-racism.

• Contribute to cross-functional initiatives.

Here is what you will need to be successful

Education and Experience

• A masters-level degree from a recognized post-secondary institution, or undergraduate degree with equivalent experience

• At least three to five years of related healthcare experience, or an equivalent combination of education and experience

• Demonstrated project management skills and experience

• Prior healthcare experience is an asset

• Experience working with large data sets for analysis and reporting is preferred

• Excellent organization skills and high attention to detail is required

• Excellent written and oral communication skills

• Strong critical and analytical thinking and problem-solving skills

• Ability to multitask and prioritize assignments to meet timelines

• Demonstrated ability to work as a member of a team and independently, using sound judgment

• Comfortable working in a dynamic and fast-paced environment

• Proficiency in the Microsoft Office suite including Word, Excel; ability to learn new software skills quickly

Knowledge and Skills

• Knowledge of project management and applicable industry experience in working on projects that support client groups

• Ability to function at a high level of autonomy in coordinating expectations and tracking resource allocation and performance

• Excellent written and verbal communication with the ability to present complex concepts clearly and effectively to executive level audiences

• Must be team-oriented, possess a positive attitude and work well with others

• Must be creative and forward thinking

• Superior ability to analyze and define problems, evaluate alternatives, find solutions, and facilitate decision-making

• Strong problem solving, analytical, and facilitation skills

• Proven ability to develop relationships with key stakeholders to establish trust, credibility and respect

• Demonstrated ability to manage multiple tasks simultaneously in a hands-on manner, adjusting to issues as needed in a dynamic work environment. The ability to prioritize and effectively anticipate and respond to issues as they arise

• Collaborative leadership style with the ability to work in a multi-disciplinary team environment

• Advanced knowledge of SharePoint is an asset

#LI-Hybrid

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Location: Ontario (currently hybrid; subject to change)

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 6

External Application Deadline Date:

June 18, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.