Lead, Part Time - Rideau Centre

Banana Republic; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading clothing retailer is seeking a dedicated Retail Associate in Ottawa. The role involves supporting store leadership by modeling selling behaviors, enhancing customer experiences, and ensuring effective collaboration with the team. Ideal candidates should embody a customer-driven mindset and flexibility in working various shifts.

Benefits

50% merchandise discount

Competitive Paid Time Off

Employee stock purchase plan

Medical, dental, vision, life insurance

Virtual health care 24/7

Qualifications

• Good communication skills to engage with customers.
• Flexibility to work during holidays and weekends.
• Demonstrated teamwork skills to collaborate with employees.

Responsibilities

• Support store leadership by executing tasks and maintaining productivity.
• Educate customers about loyalty programs and enhance their shopping experience.
• Ensure compliance with all operational standards.

Skills

Communication

Customer Service

Teamwork

Flexibility

Initiative

Job description

About Banana Republic

Banana Republic was founded with an explorer’s spirit and a desire to venture beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. The people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert of the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience.
4. Support the sales leader during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees and ensure work tasks are completed efficiently to support the store leadership team.
6. Build and share expertise in the product lifecycle.
7. Support completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel strategies to deliver a frictionless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
2. You provide clear and direct communication of expectations.
3. You utilize technology effectively to engage with customers and team members to meet goals.
4. You demonstrate interest and initiative towards continuous improvement and growth.
5. You are flexible to work a schedule that includes holiday, evening, overnight, and weekend shifts.
6. You can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.

Benefits at Banana Republic

1. Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta; 30% off at Outlet; and 10% off markdowns at Gap, Banana Republic, and Outlet.
2. Competitive Paid Time Off plans.
3. Company match for donations and volunteer time.
4. Registered Retirement Savings Plan.
5. Employee stock purchase plan.
6. Medical, dental, vision, and life insurance.
7. Virtual health care 24/7.
8. Maternity/Parental Top Up.
9. Additional benefits details available.

Gap Inc. is an equal-opportunity employer committed to a workplace free from harassment and discrimination. We are dedicated to recruiting, hiring, training, and promoting qualified individuals of all backgrounds, making employment decisions without regard to protected status. Recognized by Forbes in 2022 as one of the World's Best Employers and for Diversity, we continue to foster a diverse and inclusive environment of belonging.