Lead Monitor Graveyard Shift

Volunteers of America Los Angeles; Sun Valley; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles is seeking a Lead Monitor I to organize, coordinate, supervise and mentor the monitoring team for safety and security of program premises and clients. You will train staff, oversee daily operations, and ensure proper shelter security and incident reporting.

The role emphasizes leadership, client-first focus, and adherence to safety protocols, with driving duties if licensed and strong willingness to act as a professional role model in a nonprofit housing context.

Qualifications

• Must be able to pass a fingerprint clearance background check.
• Ability to perform under emotional stress and handle difficult clients.
• Must have at least one year in security or related human services.

Responsibilities

• Assign shifts and observe monitors 24/7, plan personal shifts.
• Train Monitors in operations, safety, and security procedures.
• Monitor shelter entrance, screen bags and persons, patrol premises, and document incidents.
• Provide role modeling and client support, including driving tasks if licensed.

Skills

Fingerprint clearance

Stress management

Mentoring

Education

One year college coursework

Job description

About Us

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg

PAY RATE

2090 22 Per Hour

BENEFITS

VOALA offers competitive medical dental vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Lead Monitor I will arrange coordinate supervise mentor and oversee the Monitors efforts to provide security of the program premises and safety for program clients visitors and employees The Lead Monitor I shall provide Safety Training to the Monitor staff and provide ongoing safety oversight The Lead Monitor I performs Monitor duties on behalf of program clientsparticipants as well as leading and training Monitors Driving ability preferred

DUTIES AND RESPONSIBILITIES

• Assign shifts ensure that Monitors are scheduled around the clock plan personal shifts to observe each shift during the week
• Train Monitors in program operations safety and security expectations and procedures
• Oversee operations for safety practices provide ongoing safety leadershipshelter SecuritySHELTER ENTRANCE MONITORING The front door to the shelter is the only permitted entrance and exit for participants employees partners and vendors Monitor and authorize entrance and departure of employees participants visitors guest and other persons to guard against theft and maintain security of premises
• BAG & PERSON SCREENING Monitors search all participants person and belongings being brought into the shelter each time a participant enters This is a critical step in ensuring the safety and security of everyone It is important to treat every participant with equal dignity and professionalism every time they are screened
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors windows and gates etc walking the facility and making reports as neededSHELTER SAFETYWhile patrolling observe Shelter to ensure safe operations; report and correct any spills unsafe working conditions or defective equipmentKnow location of fire exits be prepared to assist participants in case of any emergency Monitor clients and conduct room checks; maintain records of client compliance of program rules report to clinicalcase management staff assist clinicalcase management staff as requiredCall police or fire department in cases of emergency such as fire or presence of unauthorized clientspersons
• ASSET PROTECTIONAs a non profit agency VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelters assets Report all suspicious events to direct supervisorResponsible to complete written reports and incidents logs of daily activities and irregularities such as unusual occurrences equipment or property damage theft and presence of unauthorized persons
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES Learn understand and practice the professionalism expected Put clientsparticipants needs first
• CLIENTPARTICIPANT SUPPORTAnswer telephones and take messages for clients and staff monitor doors and greet visitorsMaintain office housekeeping; verifies all common areas laundry areas and restrooms are clean and disinfected & fully operationalAssist shelter staff during provision of services to clientsparticipants including set up for classes meetings meals recreation and other shelter events
• DRIVING TASKS for licensed MonitorsTransports individual program participants to and from various locations such as human service locations work sites and medical facilitiesAssists passengers in securing wheelchairs car seats and other mobility devicesEnsures safety of passengers operates vehicle in safe manner at all timesMaintains trip records as well as mileage and gasoline usage recordsMaintain program vehicle in good operating condition clean vehicle and equipment after each pick up and delivery and takes vehicle for routine maintenance and repairsInputs required data to computer systems and logsOther duties that may arise to support program goals

ESSENTIAL DUTIES

Services for this position must be provided on site As a result the positions supervised by this job description are on site and supervisors managers leaders must be on site to provide proper direction and oversight TRAIN SUPERVISE AND SCHEDULE MONITORSHELTER SECURITYMonitor Shelter entranceScreen bags and persons entering shelterPatrol premises as scheduledSHELTER SAFETYMonitor Clients; conduct room checks; report violations of rulesWhile patrolling continuously observe for safe operationsconditions report safety concernsASSET PROTECTIONComplete written reports and incidents logs of daily activities and irregularities such as unusual occurrences equipment or property damage theft and presence of unauthorized persons CLIENTPARTICIPANT SUPPORT including driving tasks if licensedOther duties as required and may be subject to changeACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities

QUALIFICATIONS

REQUIREMENTS

Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verificationsAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challengesDOJ Live ScanTB test Flu Vaccine or declination form for religious purposes only Must meet Funder Approval

EDUCATION

One year of proven college coursework or completion of Careers for a Cause C4C or other homeless training course with a certificate can substitute for the experience requirement OR Complete Careers for a Cause C4C within 60 days of hire Within 30 days of hire must successfully complete VOALA safety trainingMust timely complete all mandated training

EXPERIENCE

One year in the general security field andor social services human services andor customer service experience

PREFERRED QUALIFICATIONS

Current California drivers license and clean driving record demonstrated Knowledge of CA driving lawsExperience in a group residential setting is preferredExperience serving the homeless is preferredRelated experience in a mental health or substance abuse treatment setting or other group residential programDatabase familiarityClean driving record to be insurable by VOALA insurance

EQUAL OPPORTUNITY STATEMENT

Volunteers of America is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law This employer participates in E Verify as required by the federal government and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the US If E Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security DHS or Social Security Administration SSA so you can begin to resolve the issue before the employer can take any action against you including terminating your employment