Lead Installer

Enercare; Newmarket; On-site; CAD 77,000 - 80,000; Full time

Job summary

Enercare Inc. is seeking a Lead Installer in Newmarket to oversee installation projects and ensure high customer satisfaction within Home Services Operations. You will be responsible for delivering equipment, maintaining vehicle readiness, and promoting Enercare products.

The ideal candidate holds Gas Fitter licenses (1 or 2), a valid 313D AC license, a CFC Permit, and at least 3 years of HVAC installation experience, with strong communication and customer service skills.

Qualifications

• Must have valid Gas Fitter 2 or Gas Fitter 1 license.
• Must have valid 313D AC license.
• Must have CFC Permit (ozone depletion).
• Must have a valid Driver’s license with a clean abstract.
• Minimum of 3 years, recent HVAC installation experience.

Responsibilities

• Sustain and deliver high customer satisfaction in Home Service Operations.
• Efficient completion of installations and delivery/removal of equipment.
• Ensure tools and equipment are safe and in good working order.
• Receive installation orders from supervisor and call customers for pre-measuring when needed.
• Keep installation vehicle clean, stocked, and presentable.
• Promote Enercare products and services and advise customers on repairs or replacements.

Skills

Gas Fitter 2

Gas Fitter 1

AC 313D license

CFC Permit

Driver's license

HVAC installation

Heavy lifting

Mechanical aptitude

Customer service

Communication skills

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Lead Installer

Reporting To: Install Field Manager

Department: Home Services Operations

Location: Newmarket

File Number: 3265

Rate of Pay: $37.43 per hour - as per collective agreement

Closing Date: February 9, 2026

Hours of Work: Monday to Saturday, 8:00 a.m. to 6:00 p.m., five (5) consecutive days per week

Responsibilities

• Accountable and responsible for sustaining and delivering high customer satisfaction and excellence levels in our Home Service Operations Group.
• Accountable and responsible for the effective and efficient completion of installations, delivery and removal of equipment required for performing all installations to company standards and in keeping with our value proposition.
• Responsible for assuring all tools and equipment used are in good and safe working order.
• Accountable for receiving installation orders from assigned supervisor.
• Responsible for calling customers to arrange for pre-measuring where necessary.
• Responsible for keeping installation vehicle clean and neat both inside and out in keeping with the company's professional image.
• Responsible for keeping vehicle stocked with all material necessary to perform daily duties.
• Responsible for promoting Enercare products and services
• Responsible for providing best advice to customers on repairing or replacing existing equipment

Qualifications

• Must have valid Gas Fitter 2 or Gas Fitter 1 license
• Must have valid 313D AC license
• Must have CFC Permit (ozone depletion)
• Must have a valid Driver’s license with a clean driver’s abstract maintained
• Must have a minimum of 3 years, recent HVAC equipment installation experience
• Must be physically able to perform heavy lifting as per the Physical Needs Analysis (attached)
• Must have the ability to operate all necessary tools and equipment related to installation projects
• Demonstrated mechanical aptitude
• Proven commitment to the delivery of customer –focused service
• Excellent written and verbal communications.
• Exceptional interpersonal skills
• Able to work with minimal supervision
• Results oriented achieving high levels of individual and team performance.
• Preferred licenses in plumbing, electrical work, sheet metal.

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.

All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.