Lead Hand Food Services

Victoria University; Toronto; On-site; CAD 39,000 - 47,000; Part time

Job summary

Victoria University is seeking a Lead Hand Food Services (Ned’s Café) for a part-time, 24-hour week role. Under supervision, you will instruct a group of food service staff, ensuring customer satisfaction across service locations, including events.

Responsibilities include food preparation, service, dishwashing, stocking, and adherence to safety standards. Candidate must have a Hospitality diploma or equivalent, with unionized food service experience preferred.

Qualifications

• Diploma in Hospitality or equivalent experience.
• Experience in food services, preferably unionized environment.
• Knowledge of current food service industry trends.
• Ability to lead and communicate effectively in English.

Responsibilities

• Provide customer service and oversee functions for catered events.
• Coordinate staff according to workload and communicate function sheets.
• Prepare, portion, serve, and handle POS/cash duties as required.
• Ensure food safety, sanitation, and inventory control.

Skills

Customer service

Leadership

English communication

Staff coordination

Food service knowledge

Education

Hospitality diploma

Tools

WHMIS

Smart Serve

First Aid

MS Office

Job description

Current Vacancy

Hospitality Services – Union (USW Local 1998)

Posting Date: September 3, 2026
Closing Date: September 17, 2026
Position Title: Lead Hand Food Services (Ned’s Café)
Pay Scale Group: USW Pay Band 6
Department:Hospitality Services
Pay Rate: Probationary $27.86 – After 480 Hours $30.08 – After 2080 Hours $33.69
Type of Appointment: Term (8 months)
Work Schedule: Part-time – 24 hours per week. Monday to Thursday, 3:30 pm-10:00 pm.

Victoria University is committed to equity in access to employment and a diverse and inclusive workplace. The University encourages applications from racialized persons/persons of colour, women, Indigenous peoples, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas.If you require accessibility accommodation, please contact the Human Resources Department [e-mail] .

Purpose

Under the general supervision of Food Service Manager on duty, the incumbent works with and instructs a group of Food Service employees, ensuring customer satisfaction for Victoria University. The incumbent performs customer service duties, food preparation, food service, dishwashing, and stocking in various operations and event locations throughout Victoria University.

Qualifications

Education: A diploma in Hospitality and/or an equivalent combination of education and experience.

Experience: Food Services experience, preferably in a unionized environment. Knowledge of current food service industry trends.

Other: Ability to maintain co-operative working relationships with staff and customers. Tact in dealing with people and ability to lead. Ability to communicate effectively in English (oral and written). Physical ability to perform duties described and to use indicated equipment. Has knowledge of current Food Service industry trends. WHMIS, Smart Serve, Basic First Aid, Food Safety program training an asset. Computer skills; word, excel, outlook, online ordering

Duties

Customer Service & Functions

• Deals with customer concerns/complaints with tact, good judgment, and discretion.
• Supervises functions as required, ensuring function sheets are clearly communicated to staff.
• Anticipates and coordinates set-up requirements for catered functions, including the timely delivery and set-up of required supplies, equipment and food, and ensures proper clean-up following each function.

Staff Coordination

• Assists the Manager on duty with assigning staff according to workload.
• Inspects the work of the group and directs corrections as needed.

Food Service Operations

• Prepares, portions, packages and serves food and beverages in accordance with established recipes, procedures and food quality standards.
• Monitors food quality, portion control, safe food handling and production levels, making routine adjustments as required.
• Provides food and beverage service in dining, retail and catered service environments.
• Performs point-of-sale, cash handling and related transaction duties in accordance with established procedures.
• Orders, receives and stores food, beverages and supplies, and maintains appropriate stock levels.
• Monitors the cleanliness, organization and general condition of food service and customer areas and completes required facility checks
• Ensures routine cleaning, sanitizing, waste disposal and recycling procedures are followed.
• Maintains required operational records, signage, menus, food labels and other customer-facing information.

Victoria University thanks all applicants for their interest, however, only those selected for an interview will be contacted.