Lead Hand

Intelcom Courrier Canada INC; Candiac; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Group insurance

RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly in Canada is seeking a dedicated Warehouse Supervisor to lead sorters and ensure safe, efficient operations on site.

You will oversee unloading, sorting, packing, and shipping, mentor team members, coordinate labor, perform data entry, and uphold safety protocols.

We offer growth opportunities, group insurance, RRSP, and Employee Assistance Program, with accommodations for disabilities during recruitment.

Qualifications

• Must be able to enforce health and safety protocols and maintain a hazard-free work environment.
• Experience mentoring and supporting warehouse personnel in a fast-paced setting.
• Ability to coordinate sorting, scanning, and processing of packages and returns.

Responsibilities

• Lead sorters and be the point of reference for the team.
• Mentor and train warehouse staff including new hires.
• Oversee sorting layouts, labor deployment, and data entry as needed.
• Unload trailers, verify freight against manifests, and ensure accurate shipping/receiving operations.
• Maintain warehouse organization and cleanliness; take on other duties as assigned.

Skills

Health & Safety leadership

Team supervision

Operational oversight

Staff supervision

Data entry

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role

Core Duties

1. Health & Safety
   • Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
   • Enforce safe working methods and behaviors within the team.
   • Conduct safety audits and warehouse checks.
   • Make sure everyone meets safety standards.
   • Respond to emergencies as required.
   • Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
2. Leadership & Team Support
   • Motivate and lead sorters; be their point of reference.
   • Mentor and support Package Handlers during the sort process.
   • Coach and mentor warehouse associates, including training new hires.
   • Respond quickly to requests for changes and unforeseen events.
   • Forward special cases to supervisors or managers.
   • Perform related tasks assigned by supervisors.
3. Operations & Workflow Management
   • Support the supervision of sorting, scanning, and processing packages (including defective items and returns).
   • Setup sorting layout.
   • Assist with sorting packages and envelopes as needed.
   • Assign labour and manage workforce deployment as required.
   • Perform data entry as needed.
4. Shipping & Receiving
   • Unload trailers and verify freight against manifests.
   • Unloading and loading of pallets.
   • Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.
5. Warehouse Organization
   • Ensure warehouse cleanliness and organization.
   • Other duties as assigned.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly. Click here to learn more about our new identity. Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.

See you soon!