Lead Guest Service Agent - Metterra and Varscona Hotels on Whyte

The Crescent Hotels Group; Edmonton; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading hospitality company in Edmonton is looking for a Lead Guest Service Agent to lead the Guest Services team and provide excellent customer service. Responsibilities include managing guest check-ins/outs, reservations, and payments. Ideal candidates have supervisory experience in hotel settings and possess strong customer service and leadership skills. Flexible shifts are available to suit personal schedules.

Benefits

Competitive wages

Exceptional benefit plan

Flexible scheduling

Travel discounts

Opportunity for growth

Qualifications

• Previous guest service supervisory experience in a hotel required.

Responsibilities

• Check guests in and out of their rooms.
• Manage reservations and process payments.
• Assist in supervision of front office operations.

Skills

Customer service

Organizational skills

Communication skills

Leadership

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that feed your inner explorer, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Hotels on Whyte, we are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Opportunity to grow with us
• A workplace that you can be proud of, where you are valued, trusted and supported by the team

Here is what you will be doing each day:

As our Lead Guest Service Agent, you will be working with and helping to lead our Guest Services team to provide excellent customer service to our guests.

You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.

Ultimately, you will be responsible for assisting in the supervision of the front office operations to achieve customer satisfaction, quality service and compliance while meeting financial goals.

Does this sound like you?

You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and have lots of experience in leading a team.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Previous guest service supervisory experience in a hotel required

Behaviors

• Leader: Inspires teammates to follow them (Required)
• Team Player: Works well as a member of a group (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)

Experience

• Required 1 year: Previous guest service supervisory experience in a hotel required