Lead, Full Time - Tsawwassen Mills

Banana Republic; Delta; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Merchandise discount

Competitive Paid Time Off

Company match for donations

Registered Retirement Savings Plan

Employee stock purchase plan

Medical, dental, vision and life ins.

Virtual health care 24/7

Parental Top Up

Job summary

Banana Republic in Delta, BC, is seeking a friendly, customer-focused team member to support store leadership and deliver a best-in-class shopping experience. You will master product knowledge, assist customers, promote loyalty programs, and help keep the sales floor, stockroom, and office running smoothly.

This role requires flexibility for holiday, evening, overnight and weekend shifts, with hourly pay range shown.

Qualifications

• Experience delivering exceptional customer service.
• Ability to educate customers about loyalty programs.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Lead by example in brand selling behaviors to deliver an exceptional customer experience.
• Support sales leader during non-peak hours with the customer as the primary focus.
• Collaborate with leadership to ensure tasks are completed efficiently.
• Build expertise in the product lifecycle.
• Assist with opening/closing checklists and post-shift tasks.
• Leverage omni-channel to deliver a frictionless experience.
• Ensure all compliance standards are met.

Skills

Customer service

Sales

Teamwork

Flexibility

Tools

POS system

Omni-channel

Job description

About Banana Republic

Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

About Banana Republic

Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Hourly Range: $18.25 - $21.50

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.