Lead - Full Time

Arc'teryx Equipment; Vancouver; On-site; CAD 34,440 - 39,399; Full time

Benefits offered by this job

Competitive bonus program

Health benefits

Job summary

Arc'teryx Equipment in Vancouver seeks a Store Lead to oversee a talented team and enhance customer experiences. This role includes leadership responsibilities across all store activities and direct coaching of Product Guides.

Ideal candidates will have leadership experience and a passion for excellent customer service. You'll manage store operations, support the sales team, and contribute to a collaborative community atmosphere. Expect full-time hours with competitive compensation and a commitment to a culture of inclusivity.

Qualifications

• 1-2 years of retail experience.
• Able to lift up to 30 lb.
• Excited about coaching others to unlock their potential.

Responsibilities

• Lead in alignment with Arc’teryx Vision.
• Support in-store experience and product guides.
• Manage store business operations including sales targets.

Skills

Leadership experience

Passion for customer service

Time-management skills

Strong communication

Coaching others

Job description

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are part of every area of the retail store—including experience, product, community, operations and people—and are inspired to seek out ways to evolve our practices.

Your Opportunity at ARC’TERYX

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are part of every area of the retail store—including experience, product, community, operations and people—and are inspired to seek out ways to evolve our practices.

As an Arc’teryx Store Lead, here’s what you’d be doing:

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in‑store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world‑class guest experience through authentically sharing technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
• Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Supporting inventory management throughout the day to maximize sell‑through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
• Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
• Networking with potential partners to support events and to help maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, used gear trade‑ins, purchases, and returns

Are you our next Store Lead?

• You have one or more years of leadership experience, and 1‑2 years of retail experience
• You are excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally
• You have a passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead
• You seek and offer relevant feedback, coaching and development in the moment
• You are comfortable adhering to and enforcing health and safety guidelines at all times
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You have strong time‑management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
• You remain highly flexible and adaptable when faced with ambiguity
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• You have strong written and verbal communication
• Ability to lift up to 30 lb

Expectations:

• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• You are fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and you perform the role responsibilities of the Product Guide as needed
• Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

Availability Requirements:

• You are available for a minimum of one open, one close and one weekend shift each week
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
• Full Time – 32‑40 hours per week (required to be available 6 days per week)
• Part Time – scheduled up to 31 per week (required to be available a minimum of 18 hours per week)

Compensation: Hourly

A reasonable estimate of the pay range is CAD$25.00 – CAD$28.60 at the time of this posting. Within the range, individual pay is determined by factors such as job‑related skills, relevant experience, education and/or training. The range details above reflect the base pay only and do not include our competitive bonus program and benefits that we offer.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.