Lead

Arc'teryx Equipment; Ottawa; On-site; CAD 32,786 - 36,368; Full time

Benefits offered by this job

Health & Wellbeing

Financial Wellbeing

Time & Flexibility

Family Support

Growth & Gear

Job summary

Arc’teryx Equipment is seeking a Store Lead to guide a team of Product Guides and manage guest experiences across the store. You will lead floor activities, coach staff, and ensure five pillars of the business—experience, product, community, operations and people—are executed daily.

You’ll handle inventory, merchandising, and POS transactions while collaborating with the Store Manager and Assistant Manager to meet targets and uphold Arc’teryx standards in a dynamic retail environment.

Qualifications

• One or more years of leadership experience, and 1–2 years of retail experience.
• Coaching comes naturally to unlock someone's potential.
• Passion for customer service and delivering an exceptional guest experience.
• Ability to seek and offer relevant feedback and development in the moment.
• Comfortable adhering to health and safety guidelines at all times.
• Proven ability to set a clear vision and align the team around goals.
• Strong time‑management skills and adaptability to daily needs.
• Comfortable in ambiguity and seeking the best solutions.
• Passion for outdoor life and environment.
• Strong written and verbal communication.
• Ability to lift up to 30 lbs.

Responsibilities

• Lead in alignment with Arc’teryx Vision, Purpose and Values.
• Support in‑store experience during shifts with awareness on the sales floor.
• Coach product guides to deliver world‑class guest experiences with technical knowledge.
• Lead from the floor five days a week to ensure exceptional guest experience.
• Oversee the five pillars: experience, product, community, operations and people.
• Build community by sharing brand information and event specifics with team and guests.
• Coach and provide feedback to unlock potential and hit targets.
• Manage inventory: receiving, restocking, destocking and visual merchandising.
• Communicate initiatives and priorities to the team with Store Manager guidance.
• Leverage POS to process transactions, warranties, used gear trade-ins, purchases and returns.
• Open and close procedures; respond to calls/emails; occasional social media responses.

Skills

Leadership experience

Coaching

Customer service

Feedback in the moment

Health & safety

Vision & alignment

Time management

Adaptability

Outdoor life

Communication

Lifting up to 30 lbs

Tools

Point of Sale system

Job description

Store Lead – Arc’teryx

As a key member of the store leadership team, you will work alongside the Assistant Store Manager and the Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You will be involved in every area of the retail store, including experience, product, community, operations and people, and you are inspired to seek ways to evolve our practices.

You are product‑obsessed and seek opportunities to get outside to experiment and learn firsthand how our products perform. You prioritize your connection with nature and celebrate others doing the same.

You are passionate about committing to bold objectives both personally and professionally, and you work closely with the Store Manager and Assistant Store Manager to provide coaching on people experience, guest experience and business needs.

What You’ll Be Doing

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in‑store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world‑class guest experience through authentically sharing technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor five days a week
• Overseeing and leading the floor which includes the five pillars of the business (experience, product, community, operations and people)
• Building community by sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Managing inventory throughout the day to maximize sell‑through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicating all company initiatives, policies and priorities to the team in collaboration with, or as required by, the Store Manager
• Leveraging all necessary tools to manage the store business operations, overseeing sales targets, labour and budget management
• Networking with potential partners to support events and to maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this may include responding on the Regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilising the Point of Sale system to accurately and efficiently process guest transactions including warranties, used gear trade‑ins, purchases and returns

Qualifications

• One or more years of leadership experience, and 1–2 years of retail experience
• Passion for unlocking someone's potential; coaching comes naturally
• Passion for customer service and delivering an exceptional experience for guests, inspiring others
• Ability to seek and offer relevant feedback, coaching and development in the moment
• Comfortable adhering to and enforcing health and safety guidelines at all times
• Proven ability to set a clear vision, align the team around common goals and foster commitment to these objectives
• Strong time‑management skills and ability to prioritise and adapt to daily business needs
• Highly flexible and adaptable when faced with ambiguity
• Commitment to seek the best solutions and do what is right
• Passion for outdoor life
• Strong written and verbal communication
• Ability to lift up to 30 lbs

Expectations

• All employees are expected to be available to work Black Friday (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, as defined each year.
• Fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and perform the role responsibilities of the Product Guide as needed.
• Under the direction of the Store Manager and Assistant Manager, perform additional projects, duties and assignments as required.

Availability Requirements

• Available for a minimum of one open, one close and one weekend shift each week.
• Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager.
• Full Time – 30–40 hours per week (5 days per week).
• Part Time – 10–30 hours per week (2–4 days per week).

Pay and Benefits

Compensation: Hourly – CAD 23.80–26.40.

Bonus Plan: Eligible to participate in a bonus plan based on store performance.

Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & Wellbeing: Extended health, dental and vision coverage, including mental health support, fertility benefits, gender‑affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial Wellbeing: RRSP matching and eligibility for Arc’teryx Annual Incentive Plan and access to Employee Stock Purchase Program (ESPP) where applicable.
• Time & Flexibility: Paid time off, wellness time and No Wasted Day program (dedicated paid days to get outside & explore).
• Family Support: Parental leave top‑up and a nesting period for new parents.
• Growth, Community & Gear: Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils and access to employee discounts and Pro Deals.

*Eligibility for certain programs may vary by role.

Equal Opportunity Employer

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees and guests and do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value “Do Right” while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees and guests can expect equality of opportunity and fair treatment in alignment with our values.