Lead Field Service Technician- Controls/security

ITjobs.ca; Southwestern Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the IT services sector is seeking a Lead Field Service Technician specializing in controls and security systems. The role involves troubleshooting, customer management, and ensuring compliance with safety standards. Ideal candidates will have extensive field experience and a technical background, with a focus on customer service and technical support.

Qualifications

• 3+ years of field experience in HVAC or security systems.
• Valid G Driver License.

Responsibilities

• Responding to service calls and providing technical support.
• Completing documentation of all work done.
• Performing system backups and updates.

Skills

Customer Service

Technical Support

Troubleshooting

Communication

Education

Post-secondary education in electronics or technical field

Job description

Lead Field Service Technician- Controls/security

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join a team recognized for leadership, innovation and diversity

Lead Field Service Technician – Controls/Security

Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell’s HVAC, automation controls, life safety, fire, and security systems. Additional responsibilities may also include technical delivery of small service jobs, preventative maintenance, customer training and installations. You will also be responsible for ensuring the necessary paperwork is accurate, timely and thoroughly completed with minimal supervision.

Key Responsibilities

Technical and Job-Related Responsibilities:

• Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
• Complete documentation of all work done, including all readings, offsets, etc.
• Perform system backups, install appropriate updates and patches
• Maintain customer system documentation with any configuration or model changes.
• Respond to emergency service calls as required
• Keep abreast of changes and new developments in product and preventive maintenance techniques
• Availability for and performance of duties outside of normal working hours as required
  
  

Customer Management

• Promote, build and maintain good customer relations
• Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
• Demonstrate system and provide training to customers as required
• Be aware of service contract scope of service, equipment coverages, and requirements
  
  

Health And Safety

• Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
  
  

Administrative Responsibilities

• Be responsible for Honeywell’s assets such as tools, software, and site database
• Keep documentation and paperwork up-to-date
• Real time job reporting
  
  

YOU MUST HAVE

• 3+ years of field experience in HVAC or security experience, automation controls, life safety, and security systems
• Post-secondary education in electronics or technical field.
• Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act
• Valid G Driver License.
  
  

WE VALUE

• Previous customer service experience
• IT experience (networking)
• Fire Safety (CFAA)
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor’s degree or technical/professional certificate
• Good presentation skills.
  
  

Additional Information

• JOB ID: HRD263297
• Category: Customer Experience
• Location: 69 Wellington Street,London,Ontario,N6B 2K4,Canada
• Nonexempt
  
  

Customer Experience (GLOBAL)

SaveRemove

share-facebook"> " class="cls-1" d="M15,0A15,15,0,1,0,30,15,15,15,0,0,0,15,0Zm3.25,15H16v8H13V15H11V12h2V10.71c0-1.27.29-3.26,2.94-3.26H18V10H16.76a0.83,0.83,0,0,0-.76.87V12h2.54Z"> share-twitter"> " class="cls-1" d="M15,0A15,15,0,1,0,30,15,15,15,0,0,0,15,0Zm5.79,12.39c0,0.12,0,.25,0,0.37A8.31,8.31,0,0,1,8,19.77c0.23,0,.46,0,0.7,0a5.94,5.94,0,0,0,3.65-1.25,2.91,2.91,0,0,1-2.71-2,4.07,4.07,0,0,0,.61,0,4.22,4.22,0,0,0,.87-0.1A2.76,2.76,0,0,1,9,13.61v0a1.33,1.33,0,0,0,1.12.37A3.11,3.11,0,0,1,8.6,11.51,2.91,2.91,0,0,1,9,10a8.29,8.29,0,0,0,6,3,2.93,2.93,0,0,1,5-2.67,5.69,5.69,0,0,0,1.85-.71,2.88,2.88,0,0,1-1.28,1.62,6,6,0,0,0,1.68-.46A6,6,0,0,1,20.79,12.39Z"> share-linkedin"> " class="cls-1" d="M16.19,13.74a0,0,0,0,0,0,0v0h0Z"> "> " class="cls-1" d="M15,0A15,15,0,1,0,30,15,15,15,0,0,0,15,0ZM11.83,21H9V12.52h2.82V21Zm-1.41-9.64h0a1.47,1.47,0,1,1,0-2.94A1.47,1.47,0,1,1,10.42,11.36ZM22,21H19.18V16.46c0-1.14-.41-1.92-1.43-1.92a1.56,1.56,0,0,0-1.45,1,2.1,2.1,0,0,0-.09.69V21H13.39s0-7.69,0-8.48h2.82v1.2a2.81,2.81,0,0,1,2.54-1.4c1.86,0,3.25,1.21,3.25,3.82V21Z"> share-email"> " class="cls-1" d="M15,0A15,15,0,1,0,30,15,15,15,0,0,0,15,0Zm9,21H6V10H24V21Zm-1-1.71v-7l-4,3ZM15,17l8-6H7Zm0.6,1H14.4l-2.57-2L7.71,20H22.29l-4.12-4ZM7,12.25v7l4-4Z"> share-print"> " class="cls-1" d="M10,8v3H20V8H10ZM8,12v6H9V17h1v5H20V17h1v1h1V12H8Zm2,2H9V13h1v1Zm9,7H11V20h8v1Zm0-2H11V18h8v1ZM8,12v6H9V17h1v5H20V17h1v1h1V12H8Zm2,2H9V13h1v1Zm9,7H11V20h8v1Zm0-2H11V18h8v1ZM10,8v3H20V8H10Zm0,0v3H20V8H10ZM8,12v6H9V17h1v5H20V17h1v1h1V12H8Zm2,2H9V13h1v1Zm9,7H11V20h8v1Zm0-2H11V18h8v1ZM8,12v6H9V17h1v5H20V17h1v1h1V12H8Zm2,2H9V13h1v1Zm9,7H11V20h8v1Zm0-2H11V18h8v1ZM20,8H10v3H20V8ZM15,0A15,15,0,1,0,30,15,15,15,0,0,0,15,0Zm8,19H21v4H9V19H7V11H9V7H21v4h2v8ZM8,18H9V17h1v5H20V17h1v1h1V12H8v6Zm3,0h8v1H11V18Zm0,2h8v1H11V20ZM9,13h1v1H9V13ZM20,8H10v3H20V8ZM10,8v3H20V8H10ZM8,12v6H9V17h1v5H20V17h1v1h1V12H8Zm2,2H9V13h1v1Zm9,7H11V20h8v1Zm0-2H11V18h8v1ZM8,12v6H9V17h1v5H20V17h1v1h1V12H8Zm2,2H9V13h1v1Zm9,7H11V20h8v1Zm0-2H11V18h8v1ZM10,8v3H20V8H10Z"> SaveRemove

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at ITjobs.ca by 2x

Get notified about new Field Service Technician jobs in Wellington, Ontario, Canada.

Field Service Technician (310s & 310T)- Belleville

Field Service Technician (310s & 310T)- Belleville

Field Service Technician-Belleville/Kingston

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.