Lead Field Service Technician

Intelligrated Inc.; Calgary; On-site; CAD 70,000 - 100,000; Full time

Job summary

Intelligrated Inc. is seeking a Lead Field Service Technician to guide and develop a team of field service professionals.

This role involves leading service delivery, providing technical guidance, and ensuring high-quality support for customers across automation systems, conveyors, and AS/RS. You will be responsible for coordinating schedules, resolving complex issues, and driving improvements in field service operations while maintaining safety and regulatory compliance.

Qualifications

• Minimum of 2 years of proven experience in field service engineering.
• Strong technical knowledge related to field service operations.
• Excellent leadership and ability to guide technicians.
• Ability to manage multiple projects efficiently.
• Experience driving process improvements in field service.
• Conveyor background experience.

Responsibilities

• Oversee field service operations, ensuring efficient service delivery.
• Assign and schedule field service technicians to meet customer demands and SLAs.
• Provide technical expertise for complex issues, remotely and on-site.
• Collaborate with cross-functional teams to develop solutions for customer needs.
• Conduct training sessions for technicians and customers.
• Stay updated with industry trends and provide improvement recommendations.
• Ensure compliance with company policies and regulations.

Skills

Field service leadership

Team management

Project prioritization

Technical problem-solving

Conveyor systems experience

Education

Bachelor's degree in Engineering

Master's degree preferred

Job description

Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.

Job Description

Lead Field Service Technician

Nigth shift Monday to Thursday from 03:00 PM to 11:30 pm - Over time.

As a Lead Field Service Technician here at Intelligrated, you will have the opportunity to lead and manage a team of field service technicians, providing technical guidance and support. Your expertise and leadership will drive the success of our field service operations, ensuring efficient and effective service delivery to our customers.

You will report directly to our 1 and you’ll work out of our Columbus, Ohio location .

In this role, you will impact the success of our field service operations, the satisfaction of our customers, and the growth of the organization by leading a team, overseeing service delivery, and ensuring technical excellence.

KEY RESPONSIBILITIES

• Oversee field service operations, ensuring efficient and effective service delivery.
• Assign and schedule field service technicians to meet customer demands and service level agreements.
• Provide technical expertise and support for complex technical issues, both remotely and on-site.
• Collaborate with cross-functional teams to develop and implement solutions for customer needs.
• Conduct training sessions for field service technicians and customers.
• Stay updated with industry trends and advancements, and provide recommendations for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Qualifications

YOU MUST HAVE

• Minimum of 2years of proven experience in field service engineering, with a focus on complex technical solutions.
• Strong technical knowledge and expertise in relevant technologies related to field service operations.
• Excellent leadership and team management skills to guide and support technicians effectively.
• Ability to manage and prioritize multiple projects and tasks efficiently.
• Experience in driving process improvements and implementing best practices in field service.
• Conveyor background experience

WE VALUE

• Bachelor's degree in Engineering or a related field; Master's degree preferred.
• Strong leadership and mentoring skills.
• Ability to work independently and make sound decisions.
• Continuous learning mindset and willingness to stay updated with industry advancements.
• Results-oriented approach and ability to drive projects to successful completion.
• Strong problem-solving and analytical abilities.

Additional Information

All your information will be kept confidential according to EEO guidelines.