Lead, Facility Technology Services

Northern Health; Prince George; On-site; CAD 91,000 - 130,000; Full time

Benefits offered by this job

Health & dental

Pension plan

4 weeks vacation

Moving support

Referral program

Training & development

Outdoor activities

Loan forgiveness

Job summary

Northern Health is seeking a Lead, Facility Technology Services to oversee the operational delivery and lifecycle management of facility-based technology systems across our organization. You will lead teams supporting building management systems, environmental controls, nurse call, security, and related infrastructure, ensuring services are reliable and compliant.

Based in Prince George, you will collaborate with Facilities Management, IMIT peers, and external providers to deliver service

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Health Sciences, or related discipline, or equivalent education/experience.
• 5–7 years of progressively responsible IT or facility technology experience in a complex enterprise.
• 2+ years of operational leadership/supervision experience.
• ITIL Foundation certification preferred.
• Valid BC Class 5 Driver's Licence.

Responsibilities

• Provide day-to-day operational leadership for facility technology services teams.
• Coordinate workloads and priorities; manage escalations.
• Oversee lifecycle management of facility technology systems from onboarding to replacement.
• Develop and maintain operational documentation, procedures, and standards.
• Collaborate with Facilities Management, IMIT, and external partners to ensure service reliability.

Skills

Facility tech systems

IT service management

Leadership

Communication

Problem solving

Work under pressure

Education

Bachelor's degree

Equivalent education/experience

Tools

ITIL Foundation

BC Driver's Licence

Job description

Position Summary

Northern Health is seeking a dynamic Lead, Facility Technology Services to oversee the operational delivery and lifecycle management of critical facility-based technology systems across our organization.

The Lead, Facility Technology Services provides day-to-day operational leadership for teams supporting facility technology services across Northern Health, including building management systems, environmental and lighting controls, nurse call and communication systems, security and safety technologies, and related infrastructure-dependent operational systems. The role is accountable for coordinating workload and service priorities, providing staff supervision, managing operational escalations, and ensuring facility technology services are operationally ready and supportable throughout their lifecycle. Working closely with Facilities Management, IMIT peers, provincial partners, and external service providers, the Lead supports the lifecycle management and operational integration of facility technology services, ensuring services are delivered in alignment with operational requirements, established standards, and applicable regulatory and safety frameworks.

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. Northern Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

Qualfications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Health Sciences, or a related discipline, or an equivalent combination of education, training, and experience.
• Five (5) to seven (7) years of progressively responsible experience in Information Technology or facility technology systems within a complex enterprise environment.
• A minimum of two (2) years of experience providing operational leadership, supervision, or team-lead responsibilities.
• Experience supporting facility technology systems through their lifecycle, including system onboarding, operational sustainment, maintenance, and replacement.
• ITIL Foundation certification preferred.
• Valid B.C. Class 5 Driver's Licence.

Skills and Abilities:

• Broad knowledge of facility technology systems, including building management systems, environmental and lighting controls, nurse call and communication systems, security and safety technologies, and related operational platforms in an operational support environment.
• Working knowledge of IT service management practices and their application within operational and facility technology environments.
• Demonstrated ability to coordinate workloads, manage operational priorities, and respond effectively to service escalations.
• Ability to develop and maintain clear, practical operational documentation, procedures, and standards.
• Strong interpersonal, written, and verbal communication skills, with the ability to work effectively with technical teams, Facilities Management, and service partners.
• Demonstrated leadership skills, including staff supervision, performance management, coaching, and team development.
• Ability to analyze operational issues, identify improvement opportunities, and support service stability and reliability.
• Ability to prioritize and execute work in a high-pressure environment and manage stress in a positive and productive manner.
• Ability to establish and maintain effective working relationships across organizational boundaries.
• Physical ability to perform the duties of the position.

Where you will be working:

Facility:

Additional details about this facility's programs and care environment can be found through University Hospital of Northern British Columbia (UHNBC).

UHNBC is growing, with the new Acute Care Tower estimated to open in winter 2031. This major expansion will bring state-of-the-art care to Northern BC. By joining our team in Prince George now, you'll position yourself to work in one of the most advanced acute care environments in the province. To learn more, visit Let's Talk UHNBC Acute Care Tower.

Community:

Information about living, working, and thriving in the area is available through Prince George.

More about Northern Health

Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!

Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here's what we provide:

• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.