Développeur principal (QA)

Ticketmaster; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join Ticketmaster as a Lead Engineer (QA) and play a key role in sustaining and improving our SDKs used by millions of fans worldwide. This position involves coding, collaboration, and a passion for quality, allowing you to lead testing efforts and drive improvements across multiple product areas.

Benefits

Diversity and inclusion commitment

Work-life balance support

Training and development opportunities

Qualifications

• 4-6+ years of software testing and quality engineering experience.
• At least 2+ years in mobile and 1+ year in automation testing.
• Experience leading QA teams and strategies.

Responsibilities

• Collaborate with developers to own feature quality and testing efforts.
• Define and track quality metrics to improve organization-wide.
• Drive QA strategy and multi-team cross-functional testing.

Skills

Software testing

Quality engineering

Agile/Scrum

Problem-solving

Cross-functional teamwork

Analytical thinking

Job description

Job Summary:

Job Description

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, connecting passionate fans to these events. The pace is fast, the atmosphere is fun, and a passion for live events unites us. As a global and growing business, we offer opportunities to expand your skills and develop your career. Our teams are diverse, passionate employees helping fans worldwide connect with artists, teams, and events. Imagine millions of fans discovering events and selecting the best ticket options from an interactive seat map.

THE JOB

Be part of something special! The Lead Engineer (QA) role involves coding and collaboration to sustain and grow our SDKs, embedded in over 500 client apps globally, some among the top used on app stores. You will envision technical solutions for the future of our SDK's globalization and growth. This role is a great opportunity to enhance your technical skills and deliver impactful products that help millions of fans experience live events.

WHAT YOU WILL BE DOING

• Collaborate with developers and peers to own feature quality and rollout, leading testing efforts across multiple product areas.
• Debug, troubleshoot logs, and apply analytical thinking to assess project quality and automation failures.
• Work with QA & Release Managers to certify releases and investigate issues from the Early Access Program.
• Drive QA strategy and test planning for thorough testing of new features with cross-functional teams, ensuring no requirement slippage.
• Define and track quality metrics to guide improvements organization-wide.
• Escalate critical bugs and work with developers on prioritization.
• Influence software architecture and design across multiple teams, ensuring validation of features for user success.
• Manage multiple efforts simultaneously and meet deadlines.
• Champion a remarkable customer experience through product and process improvements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 4-6+ years of software testing and quality engineering, with at least 2+ years in mobile.
• 2-3+ years of software development experience, including 1+ year in automation testing.
• Experience leading QA teams and defining QA strategies.
• Ability to identify, prioritize, and resolve issues across products and releases.
• Experience working with cross-functional teams.
• Passion for quality and bug detection during testing.
• Experience in Agile/Scrum environments.
• Knowledge of client/server architecture and mobile domain.
• Innovative problem-solving skills for discovering software issues.
• Ability to communicate technical issues effectively to engineers and product managers.

NICE TO HAVE (or ADDITIONAL SKILLS)

• Experience setting up mobile automation frameworks for iOS and Android.
• Interest in developing team strategies and practices in organizational growth phases.
• Experience managing or partnering with contractors or test vendors.

YOU (BEHAVIORAL SKILLS)

• Ability to meet commitments and multitask in a fast-paced environment.
• Great team player with a positive attitude.
• Ability to own and manage multiple projects, negotiate with stakeholders, and deliver realistically.

TICKETMASTER VALUES

Reliability: We power live event experiences and rely on each other to make it happen.

Teamwork: Success is achieved through collaboration.

Integrity: We uphold the highest moral and ethical standards.

Belonging: We foster an inclusive culture where everyone can be authentic and thrive.

EQUAL OPPORTUNITIES

We are committed to diversity and inclusion, encouraging applications regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities. We support work-life balance and personal development.

CULTURE

We are fans helping fans access live events. As part of Live Nation Entertainment, we innovate and enrich lives through live entertainment. If you’re passionate about live entertainment and helping millions experience it, we want to hear from you.

Our 'Fan First' mindset places customers at the center of everything we do. Whether behind the scenes or engaging directly with fans, we support and enhance the fan experience. Your work and our passion deliver world-class experiences.