Lead Engineer (QA)

Ticketmaster; Quebec; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a leading technology company as a Lead Engineer (QA) where you will play a crucial role in enhancing the quality of innovative software solutions. You will collaborate with diverse teams to ensure the excellence of applications that enhance live event experiences for millions. This position offers an opportunity to thrive in a fast-paced and inclusive environment, contributing to the world of live entertainment through high-quality software products.

Qualifications

• 4-6+ years of software testing and quality engineering experience.
• 2-3+ years of software development experience.
• Experience in mobile automation testing.

Responsibilities

• Collaborate with developers and peers to own the quality of features.
• Drive QA Strategy and Test Planning for new features.
• Define and track quality metrics organization-wide.

Skills

Software testing

Quality engineering

Agile/Scrum

Analytical thinking

Collaboration

Automation testing

Debugging

Problem-solving

Job description

Job Summary:

Job Description

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun, and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.

Our teams are a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams, and events they love. It is a unique and rewarding environment. Imagine millions of fans discovering events and selecting the best ticket options from an interactive seat map.

THE JOB

Be part of something special! This role of Lead Engineer (QA) will involve a mix of coding and collaboration responsibilities to help sustain and grow our SDKs, which are embedded in over 500 client apps globally, some of which are among the top-used apps on the app store. You’ll be challenged to envision the technical aspects and solutions for the future landscape of globalizing and growing our SDK further. This role is a great opportunity to further develop your technical skills and deliver highly impactful products that help millions of fans experience live events.

WHAT YOU WILL BE DOING

• Collaborate with developers and peers to own the quality and rollout of features, leading test efforts across multiple product areas.
• Demonstrate skill in debugging, troubleshooting logs, and applying analytical thinking to systematically assess project quality and automation failures.
• Work with QA & Release Managers to certify a release and investigate issues from the Early Access Program.
• Drive QA Strategy and Test Planning for exhaustive testing of new features with cross-functional teams, ensuring no slippage of product requirements.
• Define and track important quality metrics to guide quality improvements organization-wide.
• Escalate critical bugs and work with developers to prioritize fixes.
• Work across multiple development teams and organizations to influence software architecture and design, emphasizing validation of all features and functions necessary for user success.
• Balance multiple efforts simultaneously and meet strict deadlines.
• Champion a remarkable customer experience within product engineering through product and process improvements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 4-6+ years of software testing and quality engineering experience, with at least 2+ years in mobile.
• 2-3+ years of software development experience, with at least 1+ year in constructing automation tests.
• Previous experience leading QA teams and defining QA strategy.
• Ability to identify, classify, prioritize, and drive closure of issues in multiple products and software releases.
• Experience working as a strong partner on a cross-functional team.
• Passionate about Quality and breaking the app to catch issues during internal testing.
• Experience working in an Agile/Scrum development environment.
• Knowledge of Client/Server Architecture and the mobile domain.
• A high degree of intellectual curiosity, with a knack for devising innovative techniques to discover software issues.
• Experience working through technical issues with engineers and product managers.

NICE TO HAVE (or ADDITIONAL SKILLS)

• Setting up mobile automation test frameworks for iOS and Android.
• Experience and interest in developing a team, strategy, and practices in an organization’s early growth phase.
• Managed or partnered with contractors and/or test vendors.

YOU (BEHAVIORAL SKILLS)

• Ability to meet commitments and multitask in a fast-paced environment.
• Great team player with a positive attitude.
• Ability to own and manage multiple projects, including presenting and negotiating with stakeholders on interdependencies and deliverables.

TICKETMASTER VALUES

Reliability: We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork: We believe individual achievement pales in comparison to team success.

Integrity: We are committed to the highest moral and ethical standards.

Belonging: We are committed to building a culture where all people can be their authentic selves, have an equal voice, and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate about diversity and inclusion. You will be working in an inclusive environment and encouraged to bring your whole self to work. We support your professional and personal growth, and encourage applications from all backgrounds, regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities.

CULTURE

We are fans who help fans everywhere get into the live events they love. As a division of Live Nation Entertainment, Ticketmaster has revolutionized how the world connects with artists, teams, and shows. We are dedicated to delivering world-class experiences with a 'Fan First' mindset. Whether behind the scenes or engaging with fans, you will be part of a culture that values and enhances the fan experience. Your work and our passion aim to deliver unforgettable live entertainment experiences.