Lead Dynamics 365 CRM Developer

Cloud SynApps Inc.; Mississauga; On-site; CAD 120,000 - 180,000; Full time

Job summary

Cloud SynApps Inc. seeks a Lead Dynamics 365 CRM Developer in Canada to design, develop, and maintain enterprise CRM solutions for citizen-facing and internal processes.

Responsibilities include leading development, integrating with Azure and third-party services, ensuring security and accessibility, and mentoring junior staff. The role requires 7+ years of Dynamics 365 CRM experience and a track record of multi-implementation delivery, with a focus on public sector solutions.

Qualifications

• 7+ years of Dynamics 365 CRM development experience.
• 3+ years leading development on large enterprise CRM implementations.
• Experience delivering at least three enterprise Dynamics 365 CRM implementations or major releases.
• Experience with Azure integration services and API-based patterns.
• Experience designing integrations between Dynamics 365 CRM and enterprise apps.
• Experience developing secure, accessible, bilingual digital services.

Responsibilities

• Design, develop, configure, and maintain Dynamics 365 CRM solutions.
• Extend Dynamics 365 Customer Service and Public Sector Solutions functionality.
• Develop and maintain functionality for case management, onboarding, representations, and reporting.
• Implement integrations between Dynamics 365 CRM and Azure services and third-party tools.
• Develop secure document handling and accessible UI compliant with WCAG 2.1 AA.
• Lead technical reviews, mentoring, and provide guidance to other developers.
• Create automated tests, deployment packages, and release documentation.
• Participate in design, architecture reviews, and release planning.

Skills

Dynamics 365 CRM

Dynamics 365 Customer Service

Public Sector Solutions

Dataverse

C#

.NET

HTML

CSS

REST APIs

JSON

Education

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Tools

Azure DevOps

Git

Job description

About this position

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also growing into other areas like health, AWS & higher education.

We have implemented Salesforce solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Position Overview

The Lead Dynamics 365 CRM Developer will design, develop, test, deploy, and maintain Microsoft Dynamics 365 CRM solutions supporting citizen-facing services, internal case management, authorized representatives, document and evidence management, reporting, and integrations with enterprise systems.

The resource will provide senior technical leadership for the development of Dynamics 365 CRM functionality and integrations while ensuring solutions remain secure, scalable, accessible, supportable, and aligned with Government of Canada standards and established enterprise architecture. The resource will work closely with business teams, architects, analysts, administrators, and external partners to support the ongoing evolution of an established production platform.

** Mandatory- Security Clearance: Candidates should have a valid Government of Canada Reliability Status (Reliability Security Clearance).

Key Responsibilities

• Design, develop, configure, and maintain Dynamics 365 CRM solutions supporting citizen and internal business processes.
• Configure and extend Dynamics 365 Customer Service and Public Sector Solutions functionality to support program requirements.
• Develop and maintain functionality supporting claim intake, applicant onboarding, authorized representatives, case management, reassessment, appeals, correspondence, and reporting.
• Design and implement integrations between Dynamics 365 CRM, Azure services, identity providers, document repositories, enterprise applications, and approved third-party services.
• Develop secure document handling functionality supporting upload, validation, malware-scanning workflows, metadata management, storage, retrieval, and access controls.
• Develop responsive, accessible, bilingual user interfaces that comply with WCAG 2.1 AA requirements and Government of Canada accessibility standards.
• Develop and maintain CRM data models, business processes, workflows, notifications, and automation capabilities.
• Implement logging, monitoring, auditability, exception handling, diagnostics, and operational support capabilities.
• Apply secure coding practices and implement CRM security controls, role-based access, field-level security, auditing, sharing, encryption, and permission management.
• Perform code reviews, peer mentoring, technical leadership, and guidance for other development resources.
• Develop and maintain automated testing, unit testing, integration testing, deployment packages, and release documentation.
• Participate in design reviews, architecture reviews, release planning, deployments, production support, hypercare, troubleshooting, and root-cause analysis activities.
• Maintain technical specifications, architecture-aligned designs, deployment procedures, support documentation, and knowledge-transfer materials.

Mandatory Qualifications

Minimum 7 years of Dynamics 365 CRM development experience.

Minimum 3 years of experience leading development activities on large enterprise CRM implementations.

Experience delivering at least three enterprise Dynamics 365 CRM implementations, modernization initiatives, or major releases.

Strong experience with:

• Dynamics 365 CRM
• Dynamics 365 Customer Service
• Public Sector Solutions
• Dataverse
• C#
• .NET
• HTML
• CSS
• REST APIs
• JSON

Experience developing complex case-management, benefits-management, or citizen-facing solutions.

Experience designing and implementing integrations between Dynamics 365 CRM and enterprise applications.

Experience with Microsoft Azure integration services and API-based integration patterns.

Experience developing secure document-management and document-processing solutions.

Experience developing accessible and bilingual digital services compliant with WCAG 2.1 AA standards.

Experience using Git, Azure DevOps, source control, release management, CI/CD pipelines, and automated deployments.

Experience supporting production environments, troubleshooting incidents, resolving defects, and implementing enhancements.

Experience working within Agile delivery teams and multi-vendor environments.

Experience working within federal, provincial, territorial, or other large public-sector organizations.

Mandatory Certifications and Preferred Qualifications

• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (or equivalent Dynamics 365 certification)
• Experience with Dynamics 365 Public Sector Solutions.
• Experience with Government of Canada case-management, grants, benefits, or citizen-service platforms.
• Experience integrating Dynamics 365 CRM with Azure services, enterprise document repositories, Microsoft Fabric, analytics platforms, or enterprise reporting solutions.
• Experience supporting security assessments, privacy reviews, accessibility reviews, and Authority to Operate activities.
• Experience mentoring development teams and acting as a technical lead.
• CRM customizations and enhancements
• Plugins and workflow components
• Integration services and APIs
• Technical designs and specifications
• Release documentation
• Automated tests and test evidence
• Defect corrections and optimization recommendations
• Knowledge-transfer materials