Lead Developer (Microsoft Dynamics 365)

eTeam; Canada; Remote; USD 62,000 - 104,000; Full time

Job summary

Join a forward-thinking global packaging company as a Lead Technician in Technical Service Support. In this dynamic role, you will leverage your expertise in corrugated manufacturing to provide technical support and solutions that enhance operational efficiency. Collaborating with diverse teams, you will educate customers on packaging capabilities, ensuring their satisfaction and fostering strong relationships. With a commitment to integrity and excellence, this role offers a unique opportunity to make a meaningful impact in a sustainable and inclusive environment. If you are ready to innovate boldly and package sustainably, this position is for you!

Benefits

Comprehensive Training

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Flexible Spending Accounts

Health Savings Accounts

Life and Disability Insurance

Qualifications

• 5+ years in the corrugated manufacturing packaging industry.
• Proven ability to handle multiple competing priorities.

Responsibilities

• Provide technical support for assigned corporate accounts.
• Identify and recommend solutions to operational issues.

Skills

Interpersonal Skills

Technical Knowledge of Packaging Machines

Mechanical Acumen

Communication Skills

Ability to Handle Multiple Priorities

Education

5+ Years in Corrugated Manufacturing

Tools

Microsoft Office (Excel, Outlook, PowerPoint)

Wraparound Case Packers

PLC

Job description

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Opportunity summary : As Lead Technician, Tech Svc Support, you will be responsible for providing technical support for assigned corporate account(s) and offering your plants technical expertise, field support, and troubleshooting and analysis to address any machinery and / or operational issues. You will collaborate with top shop and back shop customers and WestRock employees at various organizational levels to achieve optimal customer satisfaction. In this role, you will serve as the technical subject matter expert responsible for educating the customer on WestRock capabilities to improve their operational efficiency and overall customer relationship.

How you will impact WestRock

• Identify and recommend solutions to resolve product or service requests regarding technical, operational and engineering type of issues that our customers and WestRock production facilities may encounter
• Coordinate new customer specification development and specification maintenance utilizing supply chain data
• Conduct scope audits to evaluate customer’s back shop current state and identify operational inefficiencies and cost saving opportunities
• Create contribution reports that verify savings or operational improvement solutions and leverage the report documents daily to help customers understand WestRock’s value and capabilities
• Maintenance technicians must be able to work independently as well as in a team and be self-motivated.
• They are responsible for completing speedy and effective maintenance during plant downtimes and willing to work overtime and possible weekends.
• They are expected to meet response time parameters for repair types, including ensuring that high priority work is completed first.
• Maintenance technicians ensure that assigned vehicles are appropriately stocked with parts and tools as needed to perform repairs or maintenance tasks.
• Interpersonal skills : This is required to clearly communicate with other employees and build relationships with employees, supervisors / managers, and customers.
• Knowledge : Maintenance technicians must possess basic knowledge of electricity and electrical components; basic computer knowledge, ability to read blueprints, PLC, and schematics, demonstrate the knowledge and ability to employ safe work practices.
• Manage both internal and external customer relationships, providing value-added sales and service support solutions
• Provide consultation and training to customers to educate them on various areas of corrugated packaging capabilities

What you need to succeed :

• Minimum 5 years in corrugated manufacturing packaging industry; machinery / operational experience
• Possess computer skills utilizing Microsoft Office applications (Excel, Outlook, PowerPoint)
• Working knowledge of wraparound case packers, case erectors, tray formers and mandrel forming equipment
• Ability to keep accurate records and present as contribution reports to quantify the WestRock value to our customers
• Working knowledge of the technical aspects of paper manufacturing, corrugation / conversion, and supply chain considerations
• Knowledge of packaging machines and how they operate with corrugated machinery
• Demonstrated technical and mechanical acumen
• Proven ability to handle multiple competing priorities
• Strong communication skills with ability to adjust communication style and interact across all levels of the organization
• Ability to communicate with customers to ensure alignment and satisfaction and operate with customers' best interests in mind
• Ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others

What we offer :

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law. The salary range for this position is $62,250.00 - $103,750.00, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.