LEAD Coordinator, Pro Sales Support - Hybrid (Rive-Sud or Boisbriand, QC)

RONA; Boucherville; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a LEAD Coordinator for Pro Sales Support to join their dynamic team. This hybrid role offers the opportunity to coach a multidisciplinary team, manage customer orders, and enhance team efficiency. With a focus on professional clients, you'll develop tailored solutions while collaborating closely with various departments. The company values employee growth and offers numerous benefits, including exclusive discounts and a commitment to work-life balance. If you're a resourceful leader looking to make a difference, this role could be your perfect match.

Benefits

Exclusive employee discounts

Retirement savings plan

Annual bonuses

Career growth opportunities

Inclusive working environment

Promotion of work-life balance

Community involvement

Qualifications

• Experience in team and personnel management is essential.
• Knowledge in the construction sector or similar role is preferred.

Responsibilities

• Coach and support a multidisciplinary team in daily operations.
• Manage orders for Pro customers and ensure their satisfaction.

Skills

Team Management

Customer Satisfaction

Communication Skills

Problem Solving

Education

Experience in Construction Sector

Proficiency in Microsoft Office

Tools

Microsoft Excel

Microsoft Teams

Internal Software (MMS, Soda)

Job description

LEAD Coordinator, Pro Sales Support - Hybrid (Rive-Sud or Boisbriand, QC)

Full Time

RONA

2025-05-05

Full Job Description

Please note that:

Hybrid: 3 days in the office / 2 days at home

Our Hybrid Workplace Policy states that associates must have reliable transportation to and from our offices located in Boisbriand (Québec) or South Shore (Québec) to commute regularly.

All our head office associates are required to be proficient in French, spoken and written.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and store formats ranging from neighborhood hardware stores to big box stores, our RONA+, RONA, and Dick’s Lumber banners are well-equipped to meet the needs of all DIYers and contractors.

If you have the talent, we have the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that match your ambitions and allow you to further develop your unique skills.

So, if you’re looking to do what you love, we could be a perfect match.

Below is the English translation of the responsibilities:

Responsibilities:

• Coach and support a multidisciplinary team in executing daily operations.
• Manage orders for Pro customers, especially demanding ones, and ensure their satisfaction.
• Develop and maintain procedures and tools to continuously improve team efficiency.
• Participate actively in recruitment, coordinate onboarding, and ensure training of new hires.
• Work closely with sales, operations, suppliers, and procurement departments.
• Make strategic recommendations to enhance team performance and customer service.
• Understand the specific needs of professional clients and propose tailored solutions.
• Stay updated with market innovations through appropriate training.

Requirements:

• Experience in team and personnel management.
• Experience or knowledge in the construction sector or similar role.
• Proficiency with computer tools: email, Microsoft Office (mainly Excel and Teams).
• Asset: knowledge of internal software (MMS, Soda, etc.).

Strengths:

• Positive leadership
• Quick thinker, resourceful, and highly organized
• Strong communicator and responsible
• Flexible and empathetic
• Solution-oriented and efficient

By joining the RONA family, you’ll enjoy many benefits, such as:

• Exclusive employee discounts, including a 10% discount on store merchandise at all RONA locations
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer involved in the community
• And much more!

If selected for an interview, please inform our Human Resources team if you require accommodation during the interview and assessment process. We will work with you to meet your accessibility needs.

RONA is committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.