Lead, Coordinated Access

Ontario Health; Hamilton; On-site; CAD 90,000 - 120,000; Full time

Job summary

Ontario Health in the West Region of Ontario is seeking an experienced project leader to drive complex healthcare initiatives, manage budgets, milestones and risks, and guide change management and quality improvement across regions.

You will build partnerships with providers, Indigenous communities and other stakeholders, inform system planning with evidence, and support governance and performance monitoring while enabling teams to improve workflows and documentation.

Qualifications

• 3–5 years of experience in complex, dynamic public and/or private healthcare environments, focused on healthcare service delivery management.
• 3–5 years of project management experience leading healthcare projects, including at least three years leading key projects and initiatives and/or health systems planning.
• Experience leading and enabling small- to medium-scale strategic projects, preferably in mental health and addictions, with demonstrated success in project and change management.
• Experience in qualitative and quantitative analysis, including systematic literature reviews.
• Knowledge of Ontario Health’s evolving role and healthcare sector issues and priorities, including their impact on service delivery and patient/provider experience.
• Project Management, change management and Lean certifications are assets.

Responsibilities

• Lead delivery: Manage complex projects, budgets, milestones and risks; drive implementation, change management and quality improvement.
• Build partnerships: Engage providers, people with lived experience and Indigenous communities; strengthen collaboration and shared learning across regions.
• Shape strategy: Use evidence and partner insights to inform system planning, policy and senior leadership advice.
• Strengthen accountability: Support governance, funding needs and performance monitoring; align regional and provincial priorities.
• Enable teams: Improve workflows and documentation, foster collaboration, and communicate progress, issues and outcomes.

Skills

Project management

Change management

Stakeholder engagement

Strategic planning

Analytical thinking

Leadership

Communication skills

Team leadership

Education

Post-secondary degree in health administration or related field

Master’s degree preferred

Job description

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career? Consider this opportunity.

Help connect Ontarians to timely, equitable mental health and addictions care. Join Ontario Health to design and improve regional coordinated access with the Mental Health and Additions Centre of Excellence. Bring your project leadership and strategic expertise to system transformation, collaborating with patients, caregivers, providers, Ontario Health Teams and government partners.

Here is what you will be doing:

• Lead delivery: Manage complex projects, budgets, milestones and risks; drive implementation, change management and quality improvement.
• Build partnerships: Engage providers, people with lived experience and Indigenous communities; strengthen collaboration and shared learning across regions.
• Shape strategy: Use evidence and partner insights to inform system planning, policy and senior leadership advice.
• Strengthen accountability: Support governance, funding needs and performance monitoring; align regional and provincial priorities.
• Enable teams: Improve workflows and documentation, foster collaboration, and communicate progress, issues and outcomes.

Here is what you will need to be successful:

Education and Experience

• Post-secondary degree in health administration, health planning, business administration, research or a relevant field, or an equivalent combination of education, training and experience. Master’s degree preferred.
• 3–5 years of experience in complex, dynamic public and/or private healthcare environments, focused on healthcare service delivery management.
• 3–5 years of relevant project management experience leading healthcare projects, including at least three years leading key projects and initiatives and/or health systems planning.
• Experience leading and enabling small- to medium-scale strategic projects, preferably in mental health and addictions, with demonstrated success in project and change management.
• Experience in qualitative and quantitative analysis, including systematic literature reviews.
• Knowledge of Ontario Health’s evolving role and healthcare sector issues and priorities, including their impact on service delivery and patient/provider experience.
• Project Management, change management and Lean certifications are each assets.

Knowledge and Skills

• Knowledge of Communities of Practice, including performance evaluation, indicator development and performance measurement.
• Knowledge of Ontario’s health and social services system, project management, quality improvement best practices and performance management.
• Knowledge of mental health and addictions navigation and/or centralized/coordinated access services/programs is an asset. Knowledge of digital health initiatives is an asset.
• Strong planning and project management skills: execute multiple large-scale, complex, high-risk projects; prioritize competing tasks; and adapt to emerging issues in dynamic, fast-paced, collaborative environments.
• Proven project-team leadership and multidisciplinary collaboration skills, including mentorship, staff motivation, team-building and guiding teams to outcomes with tact and diplomacy. Eagerness to collaborate across regions and departments to advance projects and support team development.
• Excellent interpersonal, decision-making, communication, facilitation and presentation skills. Communicate effectively with senior management, clinicians, external healthcare organizations and customers/vendors; engage stakeholders and distill complex concepts for broad audiences; and develop policies, knowledge transfer tools, project materials and executive-level presentations.
• Demonstrated relationship management experience with diverse individuals and organizations, building trust, credibility and respect with key system partners and managing relationship dynamics effectively.
• Strong analytical and problem-solving skills: interpret complex information, provide clarity, evaluate alternatives, make decisions and implement innovative solutions that address complex problems and meet program needs.
• Strategic planning skills to develop and operationalize short- and long-term plans that reflect trends and priorities and maintain leadership relevance in the future.
• Change management expertise to drive positive change and hold yourself and others accountable, with risk management experience to evaluate outcomes, adjust strategies and correct course for successful project delivery.
• Demonstrated passion for advancing healthcare within a system-wide strategy and applying a health equity lens.

Location

West Region, Ontario

Employment Type

Permanent Full time

Contract Length

N/A

Salary Band

Band 6

External Application Deadline Date

November 15, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.