Lead Contracts Administrator

Scandinavian Building Services; Edmonton; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Lead Contracts Administrator to join their family-oriented team in Edmonton. This hybrid role offers the chance to supervise and train staff while ensuring compliance with contracts and onboarding processes. The company values stability and growth, providing a supportive environment for employees to thrive. With a commitment to excellence and a family-first culture, this position promises both professional development and job security. If you are a motivated individual with strong administrative skills and a passion for customer service, this opportunity is perfect for you.

Benefits

Comprehensive medical and dental plan

Personal days off

Growth opportunities

Family friendly events

Job stability and security

Qualifications

• 4+ years experience in a high volume administrative role, supervisory experience preferred.
• Strong proficiency in MS Office and familiarity with DocuSign.

Responsibilities

• Provide oversight and coaching to Contract Administrators managing escalations.
• Deliver training on onboarding processes and ensure compliance with contracts.

Skills

Customer Service

Communication Skills

Organizational Skills

Persistence

Education

Post Secondary Education in Administrative Management

Post Secondary Education in Contract Management

Tools

MS Office

DocuSign

Job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Lead Contracts Administrator to the Scandi Family!

What’s in it for you:

• Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
• Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like:

Reporting into the VP of Human Resources, this role will be a hybrid position based out of our Edmonton Head Office, working in office Monday, Wednesday, and Friday and from home Tuesday and Thursday. Business hours are Monday to Friday 8am – 4:30pm.

• Supervision: Provide oversight, coaching and guidance to the Contract Administrator managing escalations or concerns.
• Training and Process Improvement: Deliver training to new employees on owner operator onboarding process. Receives and evaluates feedback from all areas of the organization on current processes and implements as needed.
• Owner Operator Onboarding and Contract Management: Ensure compliance with incoming owner operator files items and contracts including onboarding paperwork. Identifying missing items and following up regularly. Ensures all financial contracts are within budget requirements.
• Owner Operator File Maintenance: Conduct audits on owner operator files communicating with operations team members when needed. Run regular reports regarding status of files. Conduct payroll audits on owner operator files as required ensuring legislative compliance.

What you’ll need to succeed:

• Minimum 4 years experience in high volume administrative position. Previous supervisory experience is preferred.
• Post secondary education in Administrative Management or Contract Management or related field would be a strong asset.
• Proficiency in MS Office products. Previous experience with DocuSign preferred.
• Excellent customer service and communication skills with the ability to organize competing priorities and work independently with a strong drive to succeed.
• Persistence in following up and getting the information needed while keeping professional and polite at all times.

What you can expect for our interview process:

• 20 minute preliminary phone interview with our Recruiter.
• 20-40 minute assessment (depending on optional practice questions or breaks).
• 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role.

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.