Lead, Content Designer

Neo Financial Technologies Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial technology firm in Toronto seeks a Lead Content Designer to shape the company's writing landscape. The ideal candidate will have 7+ years of experience in Content Design and UX Writing, working collaboratively to enhance user experiences. Responsibilities include creating content for digital products and advocating for inclusivity. This role supports a culture of accountability and ownership, offering meaningful equity through stock options.

Benefits

Equity through stock options

Collaborative work culture

Commitment to diversity and inclusion

Qualifications

• 7+ years of experience in Content Design, UX Writing, or related fields for digital products.
• Experience working in complex, cross-functional environments.
• A portfolio demonstrating your writing skills and impact.

Responsibilities

• Creating, editing, and testing engaging, clear content across digital financial products.
• Collaborating with Product and Design teams to enhance UX writing consistency.
• Developing and owning content strategies with Product Marketing and Brand teams.

Skills

Content Design

UX Writing

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to create a better financial future for Canadians. Life at a rapidly growing tech startup is fast-paced, complex, high-pressure, but also incredibly rewarding. Since 2019, Neo has gained significant traction and is one of Canada's fastest-growing fintech companies.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• Over 1 million customers

The Role

As a Lead Content Designer, you will shape the future of Neo’s writing. You’ll bring expertise in writing and strategic thinking to guide content across teams and throughout the customer journey.

You will combine product and marketing mindsets, weaving narratives across experiences and using your writing and UX design background to solve cross-functional challenges.

Responsibilities include:

1. Creating, editing, and testing engaging, clear content across digital financial products.
2. Collaborating with Product and Design teams to enhance UX writing consistency and delivery.
3. Developing and owning content strategies with Product Marketing and Brand teams.
4. Promoting writing excellence and scaling content efforts across Neo.
5. Working with Localization to streamline content localization processes.
6. Ensuring content complies with Legal and Regulatory standards.
7. Using data, user testing, and research to inform your work.
8. Advocating for inclusivity and accessibility in content and experiences.
9. Mentoring writers and improving Content Design practices.
10. Adapting quickly to changing priorities.

Qualifications:

1. 7+ years of experience in Content Design, UX Writing, or related fields for digital products.
2. Experience working in complex, cross-functional environments.
3. Bachelor's degree or equivalent experience.
4. Financial technology or banking experience is a plus.
5. A portfolio demonstrating your writing skills and impact.

Working at Neo:

Our team is resourceful, growth-oriented, and driven. We uphold high standards because we aim to build a better financial future for Canadians. We foster a culture of trust, respect, and continuous support, primarily collaborating in person in Calgary, Winnipeg, and Toronto.

Neo offers meaningful equity through stock options, emphasizing ownership and collective growth. We value accountability, ownership, and results.

Apply with us:

We are committed to diversity and inclusion. Successful candidates will undergo security screening, including criminal and credit checks. By applying, you agree to our Candidate Privacy Notice.