Lead Concierge

Southwest Properties; Halifax; On-site; CAD 45,000 - 55,000; Full time

Job summary

A premier property management company in Halifax is looking for a Lead Concierge to provide exceptional customer service and supervise a team of Concierge. Responsibilities include resolving resident inquiries, managing Concierge schedules, and ensuring high standards of service. Ideal candidates possess strong multitasking and organizational skills with a minimum of 3-4 years of relevant experience. This full-time position requires a high school education, and a hospitality diploma is an asset.

Benefits

Performance Based Bonus Eligibility

Comprehensive Health & Dental Benefits

Employee Transit Allowance

Educational Reimbursement

Qualifications

• 3-4 years in a similar role, customer service & sales training.
• Experience in the service industry and security.
• Position requires Criminal Records Check Completion.

Responsibilities

• Provide daily supervision and support to the Concierge team.
• Assist in training and onboarding new Concierge.
• Serve as a primary contact for escalated issues.

Skills

Exceptional customer service

Strong multitasking and organizational skills

Proficient computer skills including Microsoft Office

High degree of confidentiality and reliability

Education

High school education

Diploma in hospitality (or equivalent)

Job description

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Join Us in Creating the Best Places to Live, Shop, Work & Play

As Lead Concierge , you’ll become highly skilled in providing exceptional customer service to our residents and supervising a team of Concierge.

We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.

Here's a Few Reasons Why We Love Where We Work

• Performance Based Bonus Eligibility
• Comprehensive, Customizable Options for Health & Dental Benefits (Single / Family Plan Options)
• Employee & Family Assistance Program
• Employee Transit Allowance
• 4% Matching GRSP Program
• Annual Health & Wellness Incentive
• Educational Reimbursement for Eligible Employees / Programs
• Employee Discount Program - 10% off Southwest Properties Lease
• Resident & Employee Referral Programs
• Social Events
• Charitable Donation Matching Program
• 1 Paid Volunteer Day for an Organization of your Choice
• 2 Personal Days Annually
• Vacation Purchase Program Options for Eligible Employees

What Your Day Will Look Like

As Lead Concierge, you will be the main contact for all resident requests and concerns. You will provide information on building amenities and available units to prospective residents and conduct regular rounds of the complex. You will also supervise a team of Concierge.

Hours of Work : Tuesday-Saturday, 8 : 00am-4 : 30pm. Occasional Concierge coverage and after-hours shifts will be required. Occasional after-hours calls by Concierge for any emergencies.

Work Location : Concierge desk, with rounds of entire complex required.

What You'll Be Responsible For

Provide daily supervision and support to the Concierge team, ensuring high standards of service and professionalism.

Assist in the training and onboarding of new Concierge.

Serve as a primary point of contact for escalated issues and resolving complex resident inquiries.

Assist in creating and managing the Concierge team’s work schedules, ensuring adequate coverage for all shifts.

Monitor and evaluate the performance of Concierge staff, providing constructive feedback and recognition.

Effectively communicate with all residents, commercial tenants, guests, co-workers, contractors, and the general public in a professional manner.

Efficiently respond to all resident requests and issues that arise, including coordinating resident requests when they are away from their suite.

Maintain a visible, accessible, and approachable presence in the building.

Provide local information and recommendations to residents via the concierge directory.

Coordinate the delivery of courier and delivery services for residents or Southwest employees; incoming and out-going.

Liaise with the Housekeeping staff to ensure overall cleanliness of the building.

Respond to minor maintenance requests with assistance & training from the Maintenance team.

Coordinate move-in and move-out inspections; provide keys and elevator service.

Liaise with moving companies to ensure efficient service.

Control all access to the complex and maintain the master key control system.

Report maintenance and housekeeping issues as required.

Monitor and manage in-house security, lighting, and HVAC systems, including parking garage.

Ensure parking lots are clear of unauthorized vehicles; issue tickets where appropriate.

Update and maintain the daily task log and complete daily checklists.

Maintain all master files for door swipes, garage remotes, parking, and storage assignments.

Enforce rules of the complex.

Remain fully conversant and compliant at all times with emergency response standards; report on all incidents, accidents, and safety hazards.

Respond to issues such as noise complaints within the complex including pool and terrace area.

Ensure safety and maintenance of pool and terrace area.

Execute all reasonable additional assignments determined by the Property Manager, Assistant Property Manager, or any member of the team at Southwest Properties.

Your Environment

You may encounter periods of high stress, sitting or standing for long periods, and occasional heavy lifting. On a regular basis, you will use various security, entry, and computer systems. Weather (seasonal duties) and resident issues are factors in the completion of your duties. You may experience large crowds and irate residents.

What Will Help You Succeed

You don’t require all the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish at Southwest, we would love to hear from you.

Our ideal candidate has 3-4 years in a similar role, customer service & sales training, and experience in the service industry and security. High school education is required, and a diploma in hospitality (or equivalent) is considered an asset.

Exceptional customer service

High degree of confidentiality and reliability

Ability to perform assigned duties with minimal supervision

Proficient computer skills including Microsoft Office

Strong multitasking and organizational skills

Proven ability to plan, organize, and prioritize work

Strong attention to detail with a high level of quality

Position requires Criminal Records Check Completion .

People are at the Heart of Everything We Do

Southwest Properties is committed to attracting and retaining a diverse team, who values your experiences, perspectives, and unique identity. We are committed to creating and maintaining an environment that is inclusive, equitable, and welcoming.

Thank you for your interest in Southwest Properties. Those chosen for an interview will be contacted.

We are a team of individuals who get joy from bringing joy to others.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

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