Lead, Community Volunteer Experience (Eastern Canada) - 13-month Contract

We have a bold vision of a world free of multiple sclerosis (MS). For 75 years, we have been living our mission to connect and empower the MS community to create positive change and you can be part of that! Our team is looking for a Lead, Community Volunteer Experience, based in Eastern Canada (Ontario or Atlantic Provinces) on a 13-month contract working 35 hours per week. We support flexible work options; with some purposeful based in-person meetings, based on your location. Please apply by Tuesday, April 22, 2025.

Discover. Innovate. Act
We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening in the first place.

The impact you will have:
The Lead, Community Volunteer Experience provides leadership to the community volunteer experience team and ensures overall objectives are delivered. This role deepens community engagement and continuously improves volunteer stewardship and retention to meet portfolio needs and drive collective action.

Key areas of impact:

• Leads a team to meet targets and ensure delivery of volunteer engagement for a portfolio of programs and activities.
• Stewards a portfolio of community volunteers and ensures the full life cycle is actively executed.
• Builds and maintains local community relationships to deepen engagement and advance the mission of MS Canada.
• Analyzes trends within the portfolio and collaborates across teams and volunteers to embrace interconnectedness and meet community engagement needs.

Requirements

Our ideal candidate:
Are you someone who:

• Is confident, energetic and results oriented?
• Has experience in volunteer and/or community engagement and the ability to mobilize volunteers to achieve organizational goals?
• Has a passion for enhancing the volunteer experience within the non-profit/health charity sector?
• Is highly organized with strong attention to detail?
• Is excellent at communicating, both verbally and written?
• Thrives in working in a fast-paced professional environment with specific targets?
• Has a track record of strong customer service skills and the ability to build and maintain successful working relationships with a variety of staff, volunteers and community partners?
• Cultivates a positive and supportive atmosphere by recognizing volunteer efforts, assisting volunteers with their endeavours and evaluating their experience?
• Is self-motivated and a multi-tasker with the ability to work independently and as part of a team?
• Can always maintain confidentiality, with sensitivity to issues of disability and diversity?
• Is flexible and can manage a diverse workload?
• Has exceptional computer literacy with excellent knowledge of Microsoft Office and is proficient with database software and survey software?
• Can lift up to 25 lbs?

Special Considerations

• Continuous periods are spent standing or sitting; required to lift equipment of moderate weight.
• Regular need to give close attention and meet deadlines.
• Occasional need to travel within the region.
• Occasional need to work evenings and weekends.
• Participates and/or volunteers at MS Canada fundraising events.

Benefits

What we offer:
At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:

• Starting salary within the range of $60,000 to $65,000.
• Investment in your professional growth and development.
• Competitive health and dental benefits package, spending accounts, and gender affirmation coverage.
• Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends.
• Support work-life balance through flexible schedules, with hybrid work arrangements.

MS Canada is dedicated to upholding diversity, equity, inclusion, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive.

We are committed to accommodating applicants' needs throughout the recruitment process. Please indicate accommodations as required, if contacted.

All positions at MS Canada will require a background check in compliance with our Screening Measures Policy.

We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land.