Lead Certification Program Manager

Okta, Inc.; Toronto; On-site; CAD 146,000 - 220,000; Full time

Job summary

An established industry player is seeking a Lead Certification Program Manager to join their Achievement Team. In this pivotal role, you will oversee the design and development of certification programs, including Skill Badges and Super Badges. You will collaborate with various teams to identify needs, recruit experts, and manage assessment projects. This role requires a minimum of 5 years of experience in certification exam development, particularly for technical audiences. Join a dynamic and creative work environment where your contributions will significantly impact customer success and the future of identity management.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

RRSP with Match

Telemedicine

Paid Leave

Parental Leave

Equity Options

Flexible Work Environment

Social Impact Opportunities

Qualifications

• 5+ years of experience in IT Certification exam development.
• Strong project management and communication skills required.
• Experience with performance-based assessment content preferred.

Responsibilities

• Design and develop knowledge-based and performance-based content.
• Collaborate with experts to create certification exams and assessments.
• Manage exam delivery platforms and ensure compliance.

Skills

Exam Development

Project Management

Performance-Based Assessment

Communication Skills

Attention to Detail

Education

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Psychology

Bachelor’s Degree in Management

Tools

Google Workspace

MS Office

Scorpion

Questionmark

MeazureLearning

Job description

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

About this role

We are thrilled to offer an exciting opportunity to join the Achievement Team as a Lead Certification Program Manager. As a critical member of the team, you will have ownership over the design, development, and maintenance of various projects related to our portfolio of offerings, which includes Skill Badges, Super Badges, and Certifications.

You will interlock with different teams across Okta to identify and prioritize new achievement needs and recruit subject matter experts who will support the development of assessment content. You will assist with the development of growth strategies for the Achievement Ecosystem and the daily operations of our program, including the planning and execution of assessment projects and facilitation of development workshops. You will establish operational and outcome-based success metrics and drive projects to completion. You will also manage assessment delivery platforms and testing vendors to ensure compliance with contracts and overall satisfactory performance.

The ideal candidate for this role has 5+ years of experience developing certification exams or other assessments for a technical audience. You have experience creating performance-based assessment content for microcredentials and certification programs, and you have used innovative approaches, such as AI or automated-item generation, to create knowledge-based items.

You are passionate about creating impactful work, take the lead on projects, and can drive a project from start to finish. You are excited to use your exam development experience to make a meaningful impact. You thrive in a dynamic and fast-paced environment, embrace change, can coach a team of subject matter experts, and can effectively lead a project from end-to-end.

Joining our team means being part of a supportive and creative environment where your work is valued and significantly impacts our customers' success.

Duties and responsibilities

• Scoping and designing knowledge-based and performance-based content to meet the needs of customers who use Okta to build and manage identities in consumer and SaaS apps.
• Collaborating with internal and external subject matter experts to create and update certification exams, microcredentials, preparatory materials, and other assessments.
• Managing the development of diverse certification exam item (question) types, including performance-based items and simulations.
• Facilitating analysis, design, development, and review workshops to ensure the exam content reflects the skill and knowledge needs of the target audience.
• Utilizing innovative approaches (e.g., AI and auto-item generation) to create and manage robust item banks.
• Conducting in-service analysis on exam performance, including pass rates and item difficulty, to assess exam performance.
• Facilitating standard setting sessions to ensure exam validity and reliability.
• Maintaining and enforcing program policies to ensure consistency and fairness.
• Aggregating, reviewing, summarizing, and taking action on in-exam feedback and feedback received through other media to improve exam content regularly.
• Reviewing and reporting on exam performance data, creating and communicating improvement plans to key stakeholders, and executing improvement plans.
• Recommending, designing, and delivering plans to drive engagement in the Achievement Ecosystem.

Qualifications

• Bachelor’s degree in Information Technology, Psychology, Management, or a related discipline preferred.
• A minimum of 5 years of experience and proven expertise in IT Certification exam development and digital badging.
• Experience managing the development of performance-based testing items (e.g., live application delivery, simulations, etc.)
• Experience with developing interactive simulation-based questions that replicate real-world tasks or scenarios to assess hands-on practical skills preferred.
• Some knowledge and experience in Identity and Access Management (IAM) and Security space is preferred but not required.
• Experience utilizing AI tools, including auto-item generation and smart items, to enhance the item development process, streamline question creation, and improve the quality and relevance of exam content is preferred.
• Strong attention to detail, highly organized, and a self-starter who can multitask effectively. Demonstrated ability to take a project from ideation to completion and deliver results.
• Exceptional written and verbal communication skills with a proven ability to work collaboratively across functions.
• Resourceful and skilled at managing a diverse group of stakeholders, including internal groups and external groups, such as customers, partners, and vendors.

Technical Qualifications

• Experience with exam development (item banking), delivery, remote proctoring and scoring applications (e.g., Scorpion, Questionmark, MeazureLearning)
• Knowledge of basic security concepts
• Proficient in Google Workspace or MS Office

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between: $146,000 — $220,000 CAD.

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.