Lead, Capacity, Access & Flow (Mental Health & Addictions)

Ontario Health | Santé Ontario; Markham; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Ontario Health is seeking a Lead for Capacity, Access, and Flow to enhance mental health services through strategic planning and stakeholder engagement. The role involves identifying system gaps, driving quality improvement, and implementing initiatives within a dynamic healthcare setting. Candidates should exhibit strong analytical and communication skills, alongside significant healthcare experience.

Benefits

Fully paid medical, dental and vision coverage

Health care spending or wellness spending account

Premium defined benefit pension plan

Three personal days and two float days annually

Three weeks’ vacation to start

Career development opportunities

Collaborative values-based team culture

Wellness program

Qualifications

• 7-10 years experience in a healthcare environment.
• Experience with mental health and addiction services is an asset.

Responsibilities

• Provide strategic planning input and oversee project implementation.
• Lead initiatives to improve service quality and patient safety.
• Collaborate with stakeholders for continuous quality improvement.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Financial competence

Organizational skills

Education

Bachelor’s Degree in health administration, planning, or related field

Master's level degree preferred

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• a health care spending or wellness spending account
• a premium defined benefit pension plan
• three personal days and two float days annually
• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
• career development opportunities
• a collaborative values-based team culture
• a wellness program
• a hybrid working model
• participation in Communities of Inclusion
  
  

Want to make a difference in your career? Consider this opportunity.

Ontario Health is seeking a strategic and collaborative leader to join our Central Region team as the Lead, Capacity, Access and Flow. This role is pivotal in supporting Mental Health and Addiction program areas through expert planning, project management, and stakeholder engagement. You will play a key role in identifying system gaps, driving quality improvement, and implementing regional initiatives that align with Ontario Health’s broader priorities.

This is an exciting opportunity for a seasoned health system planner who thrives in a dynamic environment and is passionate about improving access, flow, and service coordination across the healthcare continuum.

Here Is What You Will Be Doing

• Provide strategic planning input to healthcare funding plans and oversee project design, implementation, and budget allocation.
• Identify emerging community needs and apply evidence-based planning methodologies, including predictive modeling and stakeholder consultation.
• Lead regional initiatives to improve service quality and patient safety, with a focus on mental health and addictions.
• Analyze local healthcare system data and community feedback to identify service gaps and inform planning priorities.
• Collaborate with internal teams and external stakeholders to support implementation, monitor performance, and drive continuous quality improvement.
• Promote high-quality research and planning practices, contributing to the development of methodologies and tools that support system transformation.
• Draft reports, recommendations, and briefing notes to inform decision-making and support accountability.
• Foster a culture of service coordination and patient safety, ensuring compliance with health and safety regulations and organizational standards.
  
  

Education And Experience

Here is what you will need to be successful:

• Post-secondary education (Bachelor’s Degree) in health administration, health planning, business administration or a related field with Master’s level degree preferred; or an equivalent combination of education and 7-10 years experience in a health care environment.
• Excellent analytical and problem solving skills required.
• Experience with mental health and addiction services is an asset.
  
  

Knowledge And Skills

• Good knowledge of and proven ability to apply multiple planning and analysis methodologies and make effective recommendations.
• Understanding of the current and changing dynamics of the Ontario health-care system and issues.
• Understanding and experience with embedding quality improvement initiatives.
• Demonstrated financial competence.
• Excellent communication and interpersonal skills to work effectively with other staff and to liaise with colleagues across Ontario Health and with contacts in the Ministry.
• Must be highly organized and able to thrive in a fast paced environment with multiple priorities.
• Uses information to make informed decisions and provides advice; exercises high degree of independence and professional judgment in problem solving.
• Solid written and verbal communication skills. Internally, communicates with colleagues throughout the organization to present, discuss information and problems related to financial management and funding. Externally, communicates directly with various stakeholders to monitor funding allocations and performance.
• Strong attention to detail, demonstrated integrity and professionalism with a solid understanding of financial controls.
  
  

Location: Mississauga, Brampton, Markham, Barrie, Ontario (currently hybrid; subject to change)

#OH-IND-REG

Employment Type

Permanent Full time

Contract Length

N/A

Salary Band

Band 6

External Application Deadline Date

June 24, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.