Lead Capability Building

Novartis Farmacéutica; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading pharmaceutical company seeks a lead for learning and development to enhance the skills of their commercial field force. This role involves conducting assessments, orchestrating programs, and driving digital enablement initiatives to improve customer engagement and overall impact in the healthcare industry.

Qualifications

• 5+ years in Canadian pharmaceutical industry customer-facing role.
• Experience in 2+ therapeutic areas.
• Field sales training experience.

Responsibilities

• Conduct selling skill needs assessments with first line managers and sales associates.
• Orchestrate learning & development programs for Novartis sales associates.
• Benchmark and track capabilities of NVS sales associates vs. competition.

Skills

Customer engagement

Learning & development

Sales leadership

Cross-functional collaboration

Adult learning principles

Education

University undergraduate degree or higher

Job description

Location : Montreal or Toronto #LI-Hybrid

Novartis is unable to offer relocation support for this role : please only apply if this location is accessible for you.

About the role :

We are seeking a lead who will champion the efforts to identify prioritized needs and deliver the upskilling required to enable the Novartis commercial field force to have the greatest impact in their customer engagement activities. This associate will orchestrate the learning and development of our field leaders and sales associates on our digital enablement journey to help our customers bring Novartis medicines to Canadian patients.

This role sits within the Business Excellence & Execution team and reports to the Director of Commercial Excellence.

About the Role

Key Responsibilities :

• Conduct selling skill needs assessments with first line managers and sales associates
• Orchestrate learning & development program for all Novartis sales associates, including sales leaders
• Benchmark and track capabilities of NVS sales associates vs. competition
• Partner with external agencies that specialize in customized training tailored to individual team needs
• Liaise with International & regional colleagues on country agnostic training programs
• Facilitate company wide workshops at leadership summits, cycle meetings and national sales meetings
• Accelerate the digital enablement journey for our brand teams by championing our efforts behind the International Commercialization Excellence initiative
• Using A.I, evolve the onboarding experience for new sales associates joining Novartis
• 5+ years in Canadian pharmaceutical industry customer facing role (sales representative and sales leadership)
• Experience in 2+ therapeutic areas
• Experience working cross-functionally (medical, commercial & access)
• Experience with adult learning principles
• University ungraduated degree or higher
• Field sales training experience

Why Novartis : Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https : / / www.novartis.com / about / strategy / people-and-culture

Join our Novartis Network : Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up : https : / / talentnetwork.novartis.com / network

CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.

Alternative Location 1 Toronto, Canada

Functional Area Marketing

Job Type Full time

Employment Type Regular

Shift Work No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.