Lead Capability Building

Job Description Summary

Location: Montreal or Toronto #LI-Hybrid
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

About the role:

We are seeking a lead who will champion the efforts to identify prioritized needs and deliver the upskilling required to enable the Novartis commercial field force to have the greatest impact in their customer engagement activities. This associate will orchestrate the learning and development of our field leaders and sales associates on our digital enablement journey to help our customers bring Novartis medicines to Canadian patients.

This role sits within the Business Excellence & Execution team and reports to the Director of Commercial Excellence. Permanent position.

Key Responsibilities:

• Conduct selling skill needs assessments with first line managers and sales associates
• Orchestrate learning & development program for all Novartis sales associates, including sales leaders
• Benchmark and track capabilities of NVS sales associates vs. competition
• Partner with external agencies that specialize in customized training tailored to individual team needs
• Liaise with International & regional colleagues on country agnostic training programs
• Facilitate company wide workshops at leadership summits, cycle meetings and national sales meetings
• Accelerate the digital enablement journey for our brand teams by championing our efforts behind the International Commercialization Excellence initiative
• Using A.I, evolve the onboarding experience for new sales associates joining Novartis

Essential Requirements:

• 5+ years in Canadian pharmaceutical industry customer facing role (sales representative and sales leadership)
• Experience in 2+ therapeutic areas
• Experience working cross-functionally (medical, commercial & access)
• Experience with adult learning principles
• University ungraduated degree or higher

Desirable Requirements:

• Field sales training experience
• Bilingual (French/English)

Skills Desired:

Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Waterfall Model