Lead Business Systems Analyst

OpenText; Mississauga; On-site; CAD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a dynamic Agile Product Owner to drive Service Management initiatives within their Agile framework. This role is pivotal in defining product strategy, managing the backlog, and ensuring adherence to Agile principles. The ideal candidate will possess deep expertise in Service Management and excellent communication skills to collaborate effectively across teams. Join a vibrant workplace that values innovation and personal growth, and make a significant impact on the delivery of high-quality service management solutions.

Qualifications

• 6+ years of Agile experience in delivering Enterprise Applications.
• Strong understanding of Service Management processes and frameworks.

Responsibilities

• Define product roadmap and strategy aligned with business objectives.
• Prioritize product backlog and ensure alignment with stakeholders.

Skills

Agile Principles

Service Management

Communication Skills

Analytical Skills

Problem-Solving Skills

Collaboration

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Tools

Scaled Agile Framework (SAFe)

SCRUM

KANBAN

ITIL Certification

Job description

Hiring Manager: Kirn Sanghera

Talent Acquisition Advisor: Draun Raval

Job Code Level: IBP4

YOUR IMPACT
We are seeking a dynamic and experienced Agile Product Owner with deep expertise in Service Management to join our team. The ideal candidate will be responsible for driving the vision, strategy, and execution of Service Management-related initiatives within our Agile framework. This role requires a strong understanding of Service Management capabilities, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

WHAT THE ROLE OFFERS

1. Define and communicate a clear product roadmap and strategy for initiatives that align with business objectives.
2. Prioritize and manage the product backlog, ensuring that Epics and User Stories are well-defined, estimated, and aligned with the overall product roadmap.
3. Work closely with stakeholders, including business leaders, developers, and other product owners, to gather requirements, provide updates, and ensure alignment.
4. Guide the adoption and ongoing adherence to Agile principles and practices to manage and deliver projects, ensuring timely and high-quality outcomes.
5. Highly experienced in implementing and supporting Enterprise-wide Service Management solutions.
6. Support release planning activities, including sprint planning, reviews, and retrospectives, to ensure successful delivery of tool features.
7. Coach and guide team members in Agile ways of working as well as the tenets of Design Thinking and Product Ownership.

WHAT YOU NEED TO SUCCEED

1. Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
2. 6+ years of experience using Agile principles to deliver Enterprise Applications within a Service Management ecosystem. At least 4 years in a Product Owner capacity.
3. Strong understanding of Agile delivery principles and their application within frameworks such as Scaled Agile Framework (SAFe), SCRUM, or KANBAN.
4. In-depth knowledge of service management, including Change/Incident/Problem Management, Configuration & Discovery, Monitoring, Automation & Fulfillment.
5. Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
6. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
7. Proven ability to work collaboratively in a cross-functional team environment.
8. Service Management-related certifications (e.g. ITIL), and Agile certifications (e.g., SAFe Product Owner/Product Manager, Certified Scrum Product Owner), are highly desirable.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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