Lead Building Services Representative (Term)

Greatervichousing; Victoria; On-site; CAD 50,000 - 70,000; Full time

Job summary

Greater Victoria Housing Society seeks a Lead Building Services Representative to maintain safe living conditions and lead operational efforts. This role involves physical and administrative duties, ensuring that GVHS provides quality living environments. Ideal candidates will possess strong communication and problem-solving skills, and have experience in fostering team collaboration. Union membership and proof of vaccination is required.

Benefits

Comprehensive benefits package

Employer matched RRSP

3 weeks vacation to start

Qualifications

• Knowledge of the Residential Tenancy Act and related legislation.
• Proven record in building collaborative teams.
• Ability to lift 50 pounds independently.

Responsibilities

• Ensure a well-kept and safe residential environment.
• Lead employee engagement and support quality rental management.
• Respond to maintenance-related tenant issues with tact and diplomacy.

Skills

Communication

Critical Thinking

Problem Solving

Record Keeping

Team Building

Job description

Greater Victoria Housing Society (GVHS) is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving and livable communities.GVHS is a housing provider for those who are able to live independently.

GVHS is an equal opportunity employer committed to an inclusive, equitable and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression or any other basis protected by law. GVHS is a living wage employer.

GVHS acknowledges that it organizes and works on the traditional territories of the Lekwungen peoples, and that the land’s historical relationships with the Songhees, Esquimalt and WSÁNEĆ peoples have existed since time immemorial.

What We Offer

GVHS offers a comprehensive benefits package including competitive wages, 3 week’s vacation to start, generous sick and family responsibility leave, employer matched RRSP, extended health and dental insurance and an Employee Assistance Program.

What You Will Do

Reporting directly to the Manager of Daily Operations, the Lead Building Services Representative is a senior field staff position helps insure a well-kept and safe residential environment and responsible to ensure the physical assets of GVHS are cleaned and maintained in good working order. This position ensures that GVHS remains a desirable, inclusive and equitable employer, leads employee engagement and supports the GVHS mission of managing quality rental homes and contributing to thriving communities.

What You Bring

• Knowledge of the Residential Tenancy Act and privacy and protection legislation.
• Ability to assess a situation and use demonstrated critical thinking skills to problem solve complex issues.
• Excellent Communication skills : clear, and concise manner both in writing and verbally, with a focus on customer service and inclusion.
• The ability to set priorities and handle several different issues simultaneously while maintaining safety and efficiency.
• The ability to keep accurate records and complete standardized forms in writing and on a computer.
• Knowledge of electrical, elevator, boiler, fire panel, mechanical systems, emergency back-up generator, irrigation sprinkler and timer systems.
• Physical ability to independently lift to fifty (50) pounds required
• Ability to use standardized software packages, including word processing, spreadsheets, presentations, and industry related software
• Ability to keep accurate records and complete standardized forms.
• Ability to break down complex processes into measurable tasks
• Experience developing, coaching, and guiding staff members to build equitable and diverse collaborative teams
• Proven ability to establish and maintain positive working relationships with others both internally and externally.
• Proven ability to train staff
• Proven record of flexibility and creativity.
• Proven ability to mentor, motivate, inspire, influence and lead others.

Excellent interpersonal skills

• The ability to respond to issues with diplomacy and tact while communicating in a clear and concise manner.
• Ability to de-escalate situations to communicate respectfully and problem-solve.

Your Working Conditions

• Work is carried out in all buildings owned by the Greater Victoria Housing Society.
• Physically demanding work environment; 60% physical work, 40% administrative
• Occasional lifting and moving of equipment, furniture, and appliances.
• Potential exposure to needle and drug paraphernalia, natural death of residents and potential health hazards (personal protective equipment available).
• Interact with tenants demanding resolution to maintenance problems or problems
• Union membership : CUPE Local 1978

Provision of own vehicle required

• Hours of Work as provided in the Collective Agreement

Proof of full vaccination against Covid-19

• Field Dress Code.

This is a union position with CUPE1978 : https : / / cupe1978.com / wp-content / uploads / 2024 / 11 / Collective-Agreement-CUPE-Local-1978-GVHS-2024-2028.pdf

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