Lead Barista / Manager

22 Sierra Coffee Co.; Vernon; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in the coffee industry seeks a passionate Lead Barista to join their team. Responsibilities include engaging with customers, managing schedules, and ensuring a positive brand experience. With a focus on supporting military, veteran, and first responder communities, this part-time role requires strong customer service skills and at least two years of experience.

Qualifications

• At least two years of applicable experience.
• Ability to lead others and maintain a positive work environment.
• Dependability and trustworthiness.

Responsibilities

• Engage with customers and provide a positive experience.
• Manage schedules and ensure adequate shift coverage.
• Drive sales through customer engagement and product knowledge.

Skills

Creativity

Problem-solving

Customer service

Sales

Communication

Job description

At 22 Sierra, we are about more than just coffee. We are about service, both in community and to our country. 22 Sierra is coffee for members and supporters of our military, veteran, and first responder communities. We are looking for passionate, hard-working individuals to join our growing team at HQ.

Summary / Objective

As a Lead Barista, you will engage with customers, make drinks and food, process payments, organize and stock the sales floor, and provide an overall positive brand experience to customers. Additionally, you will assist in scheduling, manage vendor relationships, and be responsible for adequate shift coverage. This is a part-time, hourly position. Additional duties may be assigned.

Essential Functions

• Ability to work in a team and independently
• Able to follow instructions and complete tasks without close supervision
• Creativity and strong problem-solving skills
• Create schedules to provide adequate shift coverage with appropriate experience levels
• Exceptional interpersonal and written and verbal communication skills
• Excellent sales and customer service skills
• Extensive knowledge of the drinks, food, and merchandise sold
• Ability to anticipate customer's needs
• Ability to recommend merchandise to customers
• Capacity to operate or to quickly learn the store's menu, processes, and point-of-sale system
• Regular attendance is critical to the operation of our business

Job Duties :

• Engage with customers as they enter the store
• Follow through on an exceptional customer experience by presenting drink recommendations and an interactive and positive experience
• Offer help and provide direct assistance to customers and junior baristas
• Create schedules and manage the backend of the point of sale system
• Drive sales through engagement of customers, suggestive selling, and product knowledge
• Be enthusiastic and informative about all 22 Sierra products
• Work as a team to achieve sales goals
• Baristas must multitask, while being attentive to customers and remaining flexible to the needs of the business
• Maintain all visual standards and expectations
• Take direction from and report to assigned supervisor
• Ability to learn and follow processes and comply with regulations
• Ability to lead others and maintain a positive and professional work environment
• Strong sales and customer service orientation, relationship-building
• Organization, time management skills, ability to multi-task
• Company and product knowledge
• Basic math skills
• Dependability, trustworthy, integrity
• Team player, company supporter
• Strong interpersonal skills, proficient written and verbal communication skills

Requirements

• 18 years of age or older
• At least two years applicable experience
• Veteran, or family of veteran, preferred

Supervisory Responsibility

Fast-paced, high pressure at times. Must be willing to have a flexible schedule if needed by management.

Physical Demands

• Frequently required to communicate verbally and conduct conversation in person and on phone
• Frequently required to operate buttons and controls on coffee equipment and point of sale systems
• Repeated reaching, grasping, stooping, kneeling, and crouching
• Ability to lift and / or carry up to 40 pounds
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus
• The noise level in the work environment is typically moderate

Position Type / Expected Hours of Work

This position is part-time and located at the Mount Vernon, MO HQ.

Travel

No travel is anticipated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Management may change duties, responsibilities, and activities any time with or without notice.

EEO Statement

22 Sierra provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 22 Sierra complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.